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Healthcare Quality Factors

Healthcare Quality Factors

The speaker discusses the classification of healthcare services within industries, emphasizing the service aspect of hospitals.

Factors impacting functional quality in Taiwanese hospitals are outlined, including tangibles like facilities, credibility, accessibility, understandability, communication, responsiveness, reliability, and security. Improving these factors enhances patient experience and perception of healthcare quality.

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Introduction to Healthcare Management: Organisational Insights

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FutureLearn - Learning For Life

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