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Total Quality Management Essentials

Total Quality Management Essentials

Total Quality Management (TQM) is a management approach focusing on quality and long-term success through customer satisfaction, involving all members of the organization.

Key aspects include constant improvement, customer focus, and the commitment of leaders. TQM emphasizes the participation of all members and adherence to quality improvement as daily work.

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Introduction to Healthcare Management: Organisational Insights

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FutureLearn - Learning For Life

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