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Demystifying Total Quality Management with the PDCA Cycle

Demystifying Total Quality Management with the PDCA Cycle

The PDCA cycle, popularized by Dr. Deming, is essential for quality improvement projects. It involves planning a change, implementing it on a small scale, checking the outcomes, and acting accordingly. Total Quality Management (TQM) was introduced by Dr. Ishikawa in the 1950s and successfully implemented in various industries, including healthcare. Understanding the cost of quality, as proposed by Joseph M. Juran, underscores the importance of investing in TQM training for effective quality improvement.

How does understanding the cost of quality help healthcare organizations make informed decisions about investing in Total Quality Management initiatives?

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Introduction to Healthcare Management: Organisational Insights

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