QCC and Physician Engagement
The video discusses Total Quality Management (TQM) activities in Taiwanese healthcare, particularly focusing on Quality Control Circles (QCC).
QCC, originating from Dr. Ishikawa’s philosophy in the 1960s, involves voluntary worker groups discussing workplace improvements, such as safety and process enhancements. QCC adoption in Taiwanese hospitals is widespread, often led by nursing departments. Physicians tend to prefer roles as consultants due to perceived time constraints. Examples of QCC topics include reducing infection rates and improving outpatient processes.
Introduction to Healthcare Management: Organisational Insights
Introduction to Healthcare Management: Organisational Insights
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