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Utveckla tjänsteprocessen

Om processkartläggning

Hur arbetar ni för att utveckla tjänsteprocessen?

I den här filmen berättar Frida Lind Oja (Camp Ripan) och Kent Lindvall (Tree hotel) om verktyg före, under och efter besöket för att ge en bra upplevelse till kunden.

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Kartlägga och mäta kundnöjdhet i turistföretag: En fördjupning

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