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Vad kvalitet i turistbranschen innebär

Om vad kvalitet i turistbranschen innebär

Vad innebär kvalitet i turistbranschen?

I den här filmen berättar Kent Lindvall (Tree hotel), Frida Lind Oja (Camp Ripan) och Monica Risenius (Kiruna Lappland) om tjänster, om kvalitet och om betydelsen av nöjda kunder.

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Kundnöjdhet i turistföretag: En introduktion

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