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Kundens upplevelse av helheten

Om kundens upplevelse av helheten

Vad är viktigast för att kunden ska få en bra helhetsupplevelse?

I den här filmen får du höra Frida Lind Oja (Camp Ripan), Kent Lindvall (Tree hotel) och Monica Risenius (Kiruna Lappland) berätta om relationen mellan företag och kund samt om vikten av en helhetssyn.

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Kundnöjdhet i turistföretag: En introduktion

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