Logistical operations for omni-channel retailers
- A high-performing, cost-effective omni-channel fulfillment network capable of handling smaller quantities in an ever decreasing time-frame. This implies leveraging warehouses as showrooms, retail outlets as distribution and pick-up points,
- A convenient and flexible delivery system. Again, this would mean utilising stores as fulfilment centres, or micro-warehouses, as DHL call it.
ActivityRefer to the news article “Dark stores’: Coles trials shops with no customers” (Sydney Morning Herald, 2016). Do you think that Coles’ dark store is an effective strategy to fulfil online orders?Post your thoughts in the Comments area below.
Business Futures: Understanding Omni-channel Retailing and Supply Chains
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