How is the NHS delivering more personalised care?

The NHS and policy makers have listened to people using services and to their staff and have responded by creating an approach that addresses what’s not been working well. It builds on the changes people want to see. They’ve recognised that the NHS needs to change to meet growing demands and changing public expectations. It’s why the NHS is committed to delivering more personalised care.

In January 2019, NHS England published a delivery plan for personalised care. The delivery plan is called Universal Personalised Care: Implementing the comprehensive model

It says:

“Personalised care is one of the five major, practical changes to the NHS that will take place over the next five years, as set out the recently published Long Term Plan. Working closely with partners, the NHS will roll out personalised care to reach 2.5 million people by 2023/24 and then aim to double that again within a decade.

Personalised care means people have choice and control over the way their care is planned and delivered. It is based on ‘what matters’ to them and their individual strengths and needs.

Personalised care represents a new relationship between people, professionals and the health and care system. It provides a positive shift in power and decision making that enables people to have a voice, to be heard and be connected to each other and their communities.”

In a moment, we will look at how people with lived experience of personalised care, have described this shift in relationship.