Where to go for support
|Service||Typical support provided|
|Accommodation / Housing Office||Guidance and help in finding a place to live on or off campus
Management of university halls of residence
|International Student Advisory||Pre-and post-arrival advice on life in the UK
Advice on visa and immigration issues
|Counselling||Confidential discussion of personal issues
Support for mental health difficulties
|Disability||Advice and guidance for students with disabilities, long-term health conditions, or Specific Learning Difficulties that affect their studies
Assessment of study support requirements
Recommendations for reasonable adjustments
|Financial Support||Help with financial concerns
|English language / In-sessional||English language courses, tutorials and workshops
Writing advisory service
|Careers / Employability||Career planning advice
Careers events and workshops
Jobs centre / database
|Faith societies||Spiritual support
Opportunities for exchange between people of different faiths
|Students’ Union Advisory||Confidential advice on academic and personal issues|
|Medical Practice||Appointments with a nurse or doctor (requires registration)
|Study support / learning development||Consultations and workshops on a range of academic skills
Online resources to help with study and research skills
|Personal Tutor||Advice and guidance on academic and personal development issues|
|Security||Response to emergency situations
Late-night escort service for lone students
Handling of lost property
For each of the problems below, where would you advise the student to get help? More than one answer may be possible.
- Tina is confused about her visa and how long she can stay in the UK after her course ends.
- Pavel has had the flu, has missed ten days of classes, and now will be unable to hand in his first report for a geography course by the deadline. He isn’t sure whether he needs to explain why his essay will be late or whether he needs to submit any documentation about his illness. He doesn’t know how to find out and it’s making him feel very anxious.
- Mariko has been enjoying her course and has made many friends. But recently she has been missing home very much and can’t concentrate on her work.
- Ahmed is a sponsored student, and he knows his government will pay his fees eventually. However, he keeps receiving emails asking for him to pay his fees as soon as possible and feels very embarrassed about this.
Once you’ve added your own response and looked at what other learners have said, you could check this PDF with answers supplied by the educators. Why not look at your university (or choose one) to find out what support services are available. Do they have different names?
Study UK: Prepare to Study and Live in the UK
Our purpose is to transform access to education.
We offer a diverse selection of courses from leading universities and cultural institutions from around the world. These are delivered one step at a time, and are accessible on mobile, tablet and desktop, so you can fit learning around your life.
We believe learning should be an enjoyable, social experience, so our courses offer the opportunity to discuss what you’re learning with others as you go, helping you make fresh discoveries and form new ideas.
You can unlock new opportunities with unlimited access to hundreds of online short courses for a year by subscribing to our Unlimited package. Build your knowledge with top universities and organisations.