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Educator summary: How has Week 3 has gone?

We look back on Week 5 and what have been the most helpful parts.
Hi, and welcome to the end of Week 3! This week we’re joined by another of our educators, Will Bladon. Will, over to you! This week has seen more really interesting and engaging discussions and questions from those on the course. I’ve been fascinated to find out about people’s experiences of learning and training within healthcare. And appreciated the honesty of many posts; especially when talking about challenging behaviours in the classroom. I found some of the discussions around assertiveness and a need for a ‘thick skin’ when delivering training to be especially interesting. When wearing any professional hat, we often need to modify the way we are, and take on a role that is different to how we normally behave.
When delivering training, this may be as minor as tweaking the language we use, from a request to do something, to a polite instruction, all the way through to altering our character to a different trainer persona. The thick skin that was talked about, and developing yourself as a trainer, is something that takes time, experience and practice, but also support from others. As one of the commentators on the course said, ‘We are all humans and have our own lives outside the training session’. Remind yourselves of this and be kind to yourself.
So, when putting on your trainer face for the day, take some time to think about how you are feeling, what outside pressures you are facing, and how you can put these down for a while to allow you to focus on the training in hand, and deliver a great session. On the flip side, also remember that your learners have lives outside of the training session, and the person sat at the back looking disinterested and not taking part in discussions may have just worked a night shift, dealt with a really difficult situation, or be thinking about problems outside of your course.
You may not be able to change any of that, but you can ensure you take the time to listen and be aware of the external factors that will affect your session. Another of our commentators on the course gave very wise words on this when they said, ‘Trainers need to be good communicators. The importance of not only being a good speaker but also a great listener as well’. I think that is something we can all learn from and put into practice when we deliver courses in the future. Thanks Will! This week, many of you have mentioned that you would not be happy to use someone else’s PowerPoint slides. And there are reasons why this is not a good idea.
It’s a bit like borrowing someone else’s clothes, they rarely fit well, and you feel uncomfortable! There’s another reason too; slides from other trainers may contain information which is out of date or even incorrect. They may have content which has been interpreted incorrectly, as the slides have passed from trainer to trainer. Like the training game ‘broken telephone’, where learners sit in a circle, and one person whispers something to another. They then whisper it to the next person, and so on. At the end of the circle the message has usually changed. An example is sometimes found in communication skills courses where this slide is shown. It’s wrong. It should read like this.
The figures come from research findings in this 1970s book, Silent Messages. The researcher, Albert Mehrabian, is still alive. He says he’s fed up with the number of management trainers who have never read his research yet continue to misquote it. Misinformation in training is not limited to slides. In a recent course on aromatherapy for midwives, a trainer wanted to show that skin needs to breathe. So, she told a story about a female actor who was painted all over in gold and died as a result. The story is actually an urban legend based on the James Bond film ‘Goldfinger’ from the 1960s. It is true that an actor was painted gold in the film.
And she did die, 56 years later of old age. If a story or a fact sounds a bit unlikely, or exaggerated, check it out! You owe it to your learners! In next week’s video I’ll be recommending an excellent book about myths and urban legends in education. Until then, let’s keep the conversations going. I’ll see you online!
At the end of this week, the course educator will record a video that will be made available on this step.
We record these weekly videos to provide encouragement and to reflect on the questions and conversations that have arisen from comments, discussions and learner activity throughout this week of the course.
We aim to have it completed by the evening of Saturday 30 January.

Take your time and review the week

If you arrive at this step before the end of the week, or are waiting for the feedback video to become available, we encourage you to consider taking some time to review what you have learned in Week 3.

A look ahead to Week 4

We’ve explored the basic skills required to be a trainer so far. Next week, we look closely at how trainers and learning designers make learning ‘stick’.
There will be lots of ideas and tips to prevent forgetting taking place. We’ll explain how to use one of the most effective training techniques: feedback given during learning.
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Train the Healthcare Trainer

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