What if I want a printed certificate?
If you have earned a certificate on your chosen course, you can download it as a PDF from your FutureLearn achievements and print it yourself. Please note – eligible learners …
Why can’t I verify my identity?
Learners who have received their digital upgrade as part of the British Council’s Study UK campaign won’t be offered the ability to verify their identity. Identity verification is only open …
Category: Study UK promotion
Why aren’t digital upgrades open to all learners worldwide?
Development work has always been an integral part of the British Council’s mission to create international opportunities and build trust between people around the world. The British Council is particularly …
Category: Study UK promotion
What is upgrading?
On most courses, you’ll see the option to upgrade. When you upgrade, you pay to get: Unlimited access to the course for as long as it exists on FutureLearn Access …
If I join for free, can I upgrade later?
Yes – for courses with a free option, you can upgrade at any point before, during or after the course.
Can I still take courses for free?
Most courses have a ‘join free’ option which will allow you to access the majority of the course materials for its duration plus 14 days.
How long do I get access to a free course for?
If you choose to take a course for free, you’ll have access for the duration of the course plus 14 days, regardless of when you join. For example, when you …
What does unlimited access mean? How long do I get access to a course I’ve paid for?
Unlimited access means you will be able to access all the course materials, including your progress, comments and conversations during the course, online at futurelearn.com, for as long as the …
Courses on FutureLearn run more than once – does paying mean I get unlimited access to all the different runs of a course?
No. Paying for or upgrading a course means you get unlimited access to that specific run of the course.
What does “as long as the course exists on FutureLearn” mean? How will I know if a course will no longer exist on FutureLearn?
FutureLearn offers courses in partnership with a range of organisations, our partners. Our partners create and facilitate courses, and we help with learning design as well as providing the platform …
Can I retake tests?
No, you get one chance at the test. However you get three attempts at each question.
Category: Course assessment and completion, faq
There’s been an emergency and I can’t finish my free course before it expires, what do I do?
You have a few options: Upgrade your course to gain access – you can do this at a later date to pick up where you left off Wait for the …
What if I change my mind after buying?
To claim a refund, you just need to email us at orders@futurelearn.com with your email address and order number. You can see whether you’re eligible for a refund by reading …
How do I renew Unlimited?
A year after you buy Unlimited, your subscription will expire unless you renew it. You’ll keep unlimited access to every course where you’ve earned a Certificate of Achievement, but will …
Category: Unlimited
Am I limited to just one course?
Yes. You can do as many FutureLearn courses as you like, but we can only offer one digital upgrade per person as part of the Study UK campaign. If you’d …
Category: Study UK promotion
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