Registration and sign in Archives

I currently use a shared email address but we would both like our own FutureLearn accounts. What should we do?

One of you will need to create a new email address so that you can each have your own FutureLearn account. But don’t worry, it’s easy to create a new …

Category: faq, Registration and sign in

Can I sign up to FutureLearn using a shared email address?

Not if there is already a FutureLearn account associated with it. If you share an email address, for example with a partner, please be aware that you can’t use it …

Category: faq, Registration and sign in

Can more than one person share a FutureLearn account?

No. As our terms and conditions state, you should not let anyone else use your FutureLearn account – even if they’re really nice! This is for a number of reasons, …

Category: faq, Registration and sign in

How can I change the name, password or email address on my account?

You can update your personal information by clicking your avatar at the top right of any page when you’re signed in. To change your name, click on the ‘Your profile‘ link in this menu and …

Category: faq, Registration and sign in

I can’t access a course I’m signed up to

If you’ve visited Your Learning and clicked on the course, but still can’t access it, contact our support team at support@futurelearn.com for assistance.

Category: faq, Registration and sign in

I’m having trouble signing in

If you’re having problems signing in to your FutureLearn account, there are a few things you can do to try to identify and fix the problem. Firstly, make sure that …

Category: faq, Registration and sign in

I forgot my password. How can I reset it?

Go to the reset password page, insert your email address and click ‘Submit’. We will send you an email with instructions on how to reset your password.

Category: faq, Registration and sign in

I didn’t receive a password reset email

If your email address was accepted on the password reset page but you have not received an email, please check your spam folder in case the email has been incorrectly …

Category: faq, Registration and sign in

My email address is not recognised

If you’re unable to remember the email address you used to sign up to FutureLearn, or if the email address you used is not recognised, please contact our support team …

Category: faq, Registration and sign in

I’m unable to sign out

If you’ve clicked on the ‘Sign out’ link but still find yourself signed in, you may have signed out of our feedback platform instead of the main site. To sign …

Category: faq, Registration and sign in

I want to change the emails I receive

You can manage the emails you receive from FutureLearn by signing in and selecting ‘Settings’ from the menu at the top on the right. From here you can: unsubscribe from …

Category: faq, Registration and sign in

I didn’t sign up to FutureLearn

If you are receiving emails from FutureLearn but did not sign up for the site or the mailing list, please contact our support team for assistance at support@futurelearn.com.

Category: faq, Registration and sign in

I’m not receiving emails from my course

Occasionally our emails can find their way into spam folders, so please check to see if this is the case. To ensure you don’t miss out on any course updates, …

Category: faq, Registration and sign in

If you’ve registered using an email address, you can delete your profile on your account page. If you’ve registered using your Facebook account, email us at feedback@futurelearn.com, using the email …

Category: Registration and sign in

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