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Managing stakeholders during a crisis

Crisis management responses are often synonymous with slick corporate communications and media management as a means of mitigating losses and preventing deterioration in standing and relationships with key stakeholders. Managing …

Plan Do Check Act (PDCA)

The PDCA or Deming Cycle is the most frequently used approach to management. The approach is central to many, if not all, ISO management systems standards including BS EN ISO …

Defining crisis management

Crisis Management (CM) is a strategic management process. The British Standard BS 11200:2014 (Crisis Management – Guidance and Good Practice) defines a crisis as: An inherently abnormal, unstable and complex …

The incident timeline

In this section, you’ll be introduced to some of the models and mechanisms that are commonly used in the management and response to crises. We will begin by discussing the …

Defining business continuity management

We will now define what Business Continuity Management (BCM) is and explore the role of impact based planning. BCM is defined by the International Organization for Standardization as: ‘A holistic …

Learning at Coventry

Coventry University believes that a good student experience is central to learning at a world-class standard. To reflect our success we were recently awarded the title of University of the …

Introduction to the course

In this video, lead educator Wayne Harrop welcomes you to this Coventry University Online open course. This course is the first two weeks of the Business Continuity and Crisis Management …