Course: Business Continuity Management and Crisis Management: An Introduction

Crisis management responses are often synonymous with slick corporate communications and media management as a means of mitigating losses and preventing deterioration in standing and relationships with key stakeholders. Managing …

The PDCA or Deming Cycle is the most frequently used approach to management. The approach is central to many, if not all, ISO management systems standards including BS EN ISO …

In the previous step, you learned about the Plan Do Check Act (PDCA) cycle used in management system standards, such as BS EN ISO 22313:2014 and BS ISO 28002:2011. Now, …

Crisis Management (CM) is a strategic management process. The British Standard BS 11200:2014 (Crisis Management – Guidance and Good Practice) defines a crisis as: An inherently abnormal, unstable and complex …

In this section, you’ll be introduced to some of the models and mechanisms that are commonly used in the management and response to crises. We will begin by discussing the …

We will now define what Business Continuity Management (BCM) is and explore the role of impact based planning. BCM is defined by the International Organization for Standardization as: ‘A holistic …

Coventry University believes that a good student experience is central to learning at a world-class standard. To reflect our success we were recently awarded the title of University of the …

In this video, lead educator Wayne Harrop welcomes you to this Coventry University Online open course. This course is the first two weeks of the Business Continuity and Crisis Management …