Skip main navigation

Assessing Support Needs

Assessing the needs of those you are supporting, is an essential step in the ‘Look’ assessment, to ensure that you understand their situation and can provide the most appropriate support …

Establishing effective communication

Effective communication and learning how to listen is an important part of PFA. Listening Understanding how to listen will help you communicate better. Listen refers to how the helper: begins …

Bereavement support

Normal rituals that help people grieve and say goodbye to loved ones who have died may have changed substantially because of the risk of spreading infection. Other ways you can …

What is resilience?

What is resilience? Resilience is the ability to cope with, adapt to, or bounce back after experiencing difficult events. Some definitions take this further and speak of ‘bouncing forward’: where …

Delivering support safely

Your safety is important, and understanding how to deliver support safely is essential. It is important that while you deliver PFA you follow the current WHO recommendations to prevent the …

How do emergencies impact mental health?

Traumatic events are events that are stressful, frightening or distressing. During the COVID-19 pandemic, the whole of society is likely to be affected to some degree, including children, young people …