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PFA in the workplace

The rest of this module is specifically designed for anyone who would like to use PFA to support their work colleagues or team. This section is optional and you can …

Signs of distress

There are some signs of distress people may exhibit that you can look out for in the hours and days following a traumatic event. Uncertainty, loss of control and disruption …

Five ways to mental wellbeing

The Government Office for Science recommends five ways to mental wellbeing. These are actions that you can take to improve your mental wellbeing by helping you feel more positive and …

Establishing effective communication

Effective communication and learning how to listen is an important part of PFA. Listening Understanding how to listen will help you communicate better. This refers to how the helper: begins …

Case study: Identifying domestic abuse

Maya receives a phone call from Luciana. Luciana has limited English and she sounds distressed and appears to be in tears as she starts to tell Maya about the reason …

Assessing support needs

Assessing the needs of those you are supporting is an essential step in the ‘Look’ assessment. This will help you to ensure that you understand their situation and can provide …

How do people respond to an emergency?

People are likely to show altruism in emergencies. Altruism is a personal value that arises from genuine concern for other people’s well-being at your own cost and can range from …

Resilience and coping

Resilience is the ability to cope with, adapt to, or bounce back after experiencing adverse events. Some definitions take this further and speak of ‘bouncing forward’: where experiencing disruptive, stressful …