Course: Using AI to Gain a Competitive Edge for your Customer Experience (CX)

It feels as though AI has become a hot topic in only just the last few years. However, its evolution began long before computers existed, going as far back as …

Welcome! Hello and welcome to week one of “Using AI to Gain a Competitive Edge For Your Customer Experience”. My name is Jaimie Patel and I will be your instructor …

Now that you’ve learned how to foster an AI driven company culture, let’s learn about AI frameworks. In this video, we’ll look at how to build an AI-driven framework inside …

So far this week we’ve covered how to identify pain points in the CX and learned about enhanced methods for measuring the CX as well. Now let’s take a deeper …

So far this week we’ve talked about the history of AI and learned about key AI methods; Machine Learning, Natural Language Processing (NLP), Neural Networks, Automation and Machine Vision. Now …