By the end of the microcredential, you’ll be able to...
You’ll have access to our online welcome area where you’ll be able to start conversations with your fellow learners and read any announcements or additional information relating to your microcredential.
From 7 Sep 2020
Customer Experience (CX) Design for Customer Success
Discover why CX design is critical for business in the digital economy and develop the skills to optimise your CX strategy.
12 hours per week
From 26 Oct 2020
CRM Fundamentals and Practice
Explore how CRM technology can drive customer success and how to establish a CRM platform that aligns with your business goals.
13 hours per week
Once you have successfully completed the microcredential and passed the assessments, you’ll receive 15 UK credits at Postgraduate level from Coventry University and an electronic transcript.
15 UK academic credits at Postgraduate level from Coventry University
You’ll also receive an electronic transcript from Coventry University.
Find out how credits work and where you can use them in our FAQs.