Online Microcredential in IT & Computer Science

ITIL® 4 Foundation Certificate with Official Manual and Exam

Get first-level training in the ITIL® framework, learning the latest version of ITIL to further your IT service management career.

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Take your IT Service Management (ITSM) career to the next level

On this microcredential, you’ll learn about the guiding principles of ITIL® 4, and how to provide high-level professional IT Service Management.

What is the ITIL®?

ITIL is the accepted international standard for IT Service Management.

What is the ITIL® 4 Foundation Certificate?

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.

It teaches the fundamentals of the latest version of ITIL, and getting the certification is key for anyone looking for a career in IT service management.

What does the Certification cover?

You’ll learn about the Service Value System (SVS) – which describes how all the components and activities of an organisation work together as a system to enable value creation.

You’ll explore key concepts in the ITIL® 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be created. You’ll also learn core project management principles.

The course culminates in a one-hour multiple-choice examination for the ITIL® 4 Foundation Certificate and is a pre-requisite for the further training in ITIL® 4.

You’ll come away ITIL® certified by QA – an Axelos accredited training organisation – and ready to further an exciting career in a thriving sector.

AXELOS Global Best Practice Intellectual Property. ITIL® & PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® & PRINCE2®, Accredited Training Organization logos are trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Your learning will begin when QA sends you the manual or the day the course starts, whichever comes first.
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What skills will you learn?

  • IT-enabled service delivery
  • Agile
  • Lean processing
  • Project management
  • Time management
  • Negotiating
  • Critical thinking

What you will achieve

By the end of the microcredential, you’ll be able to...

  • Engage with key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created
  • Understand the seven guiding principles of ITIL 4
  • Apply the ITIL service value system
  • Understand the four dimensions of service management
  • Apply the ITIL practices with a focus on 15 of these, of which 7 will be covered in detail

Are you eligible for this microcredential?

There are no specific pre-requisites for this microcredential but it is expected that learners will be working in an IT Service environment

Is this microcredential right for you?

This microcredential is designed to enable IT staff to learn key concepts in providing structured support to users, and management of technical infrastructure.

It would benefit all levels of IT professionals, customers, and users involved in IT Services in any organisation.

It would especially appeal to:

  • Technical support
  • Service desk analysts
  • Technical analysts
  • Helpdesk team leader
  • IT project managers


What happens before, during, and after your microcredential

  • Course

    From 9 Nov 2020

    ITIL® 4 Foundation Certificate in IT Service Management: : A FutureLearn course by QA

    Comprehensive first-level training for anyone involved in the delivery of IT-enabled services in a modern digital organisation.

    5 weeks

    6 hours per week

    • Week 1

      Introduction | The Key Concepts of Service Management
      • Introduction
      • What is ITIL?
      • Co-creation of Value through Service
      • Service Relationships
      • Week 1 Review
    • Week 2

      The ITIL® Service Value System
      • Introducing the SVS and the SVC
      • The Service Value System (SVS)
      • The Service Value Chain (SVC)
      • Week 2 Review
    • Week 3

      The ITIL® Practices
      • 8 ITIL Practices
      • Continual Improvement and Change Enablement
      • Incident Management and Problem Management
      • Service Request Management and Service Desk
      • Service Level Management
      • Week 3 Review
    • Week 4

      The ITIL® Guiding Principles | The Four Dimensions of Service Management
      • The Seven Guiding Principles
      • The Four Dimensions of Service Management
      • Week 4 Review
    • Week 5

      Revision and Further Resources
      • Revision
      • Mock Exams
      • Further Resources
      • Conclusion and Next Steps

What you will receive

A ITIL® 4 Foundation Certificate in Service Management from Training is provided by QA, accredited by PeopleCert

After you have completed the microcredential, you’ll be issued an official exam voucher with instructions on how to schedule your exam via the PeopleCert online live schedule. You’ll have no more than 12 months to book and attend the exam.

Learn more about this organisation

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Learn online with expert instructors

Complete online courses led by experts over 12-16 weeks with a dedicated group of professionals.

Complete project-based assessments

Test your understanding with online tutor-marked assessments and exercises.

Earn a professional credential

Finish your learning and pass your assessments to gain an accredited credential.

Advance further in your career

Use your microcredential as evidence of your specialised skills and progress further in your industry.

Career-focused learning by QA

QA is the UK’s leading tech & project management skills organisation. We are true specialists in technology, providing a comprehensive suite of both learning and talent services, helping individuals and companies to be winners in the digital revolution.

  • Established1985
  • LocationUK

This microcredential is accredited by AXELOS

AXELOS is a joint venture company, created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio. AXELOS boasts an already enviable track record and an unmatched portfolio of globally-recognized best practice qualifications.

What are our learners saying?

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They bring the classroom right to you

"FutureLearn courses are always interesting and informative. They bring the classroom right to you and send you on a journey to explore new ideas and offer interesting topics."

When would you like to start?

We aim to run our microcredentials every few months. Join on the date that suits you or register to hear from an enrolment advisor about future runs and updates.

  • Join by 7 Feb 2021 at 23:59This microcredential started 9 Nov 2020

Speak to an advisor

Not sure if this microcredential is right for you? Fill in your details below and one of our enrolment advisors will be in contact to provide you with the information you need to make a decision.

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We can accept payments made by card (Visa, Mastercard and American Express) or PayPal via our online system.

You will have 0 days from the day the course starts to apply for a refund. You can find more information in our code of conduct

Microcredentials are designed to fit around your life and timezone.

There may be live events as part of your studies, but these will be recorded and can be watched afterwards if you aren’t online for the live broadcast.

No, microcredentials are designed to be taken anywhere in the world. You won’t need the right to study in the country where the university offering the microcredential is based.

ITIL® is the accepted international standard for IT Service Management (ITSM).

Want to know more? Read the microcredential FAQs, or contact us.