Online Microcredential in Business & Management

Quality Operations Management

Develop your project management skills and learn effective techniques, tools, and strategies to boost your business performance.

Created by

Swiss Education GroupSwiss Education Group

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Co-created by

Swiss Hotel Management SchoolSwiss Hotel Management School

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Endorsed by

The Kempinski Hotels The Kempinski Hotels

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Explore frameworks that you can use to effectively improve quality management

Discover how to define quality from a business perspective and improve performance with this professional certificate from Swiss Education Group. This course will provide you with management training specifically geared towards effectively managing, enhancing, and measuring quality processes through a range of practical frameworks, strategies, tools, and techniques.

Develop project and supply chain management skills to build a competitive edge for your business

Project management has been proven to be the most effective method of delivering products within cost, schedule, and resource constraints. These days, business leaders are expected to know how to create a cost-effective and flexible supply chain in order to cultivate success.

On this course, you’ll learn techniques on leading and directing teams and projects to achieve high operational results while also implementing important quality tools to improve performance.

Define the essential elements of a successful strategy and apply them in practical action plans

Learn how to use key systems and techniques like Just-in-Time Inventory, Lean Systems, and Demand Forecasting to create and implement strategic plans.

You’ll also improve your ability to problem-solve and manage risk in a dynamic decision-making environment. This will then help you assess and re-engineer existing business processes, both within and outside the supply chain.

Identify and measure supply chain performance and use your analysis to consistently improve processes

Once you’ve set up new strategies, processes, and frameworks, it’s important to know how to assess the changes and keep improving. On this course, you’ll discover how to use analytics to evaluate changes and to make operational decisions based on comprehensive, current data.

By the end of this professional certificate, you’ll also develop your collaboration and relationship management skills which, along with your project management skills, will help you perform efficient end-to-end supply chain management.

Learn from the experts in hospitality management education

The skills you’ll develop are highly transferable across any industry. The course is aimed at management in any sector, from Hospitality and Retail to Services and Finances, and has been designed by Swiss Education Group to improve your project and supply chain management skills. With nearly 40 years of experience in hospitality management education, Swiss Education Group is uniquely positioned to equip tomorrow’s leaders with the skills they need to succeed.

Alongside dominating the top 10 positions in Hospitality and Leisure Management, Swiss Education Group has received the QS University Hospitality & Leisure Management Rankings 2021, displaying the recognition of their educational programs’ quality and value by academic and industry partners worldwide.

How is this management course assessed?

Throughout the course, you’ll be given discussion prompts, reflection tasks, and short portfolio tasks that you’ll receive feedback on. These are designed to prepare you for the final assessment which is then graded by the tutor and contributes towards the professional certificate. The final assessment is a larger task that requires you to use all of your new skills from the course to complete the written assignment.

Will I receive a certificate in Quality Operations Management?

Once you’ve passed the final assessment, you’ll be awarded a Swiss Executive certificate. Grading will be submitted within two weeks following the due date of your final assessment.

What skills will you learn?

  • Project management
  • Operations management
  • Leadership skills
  • Quality assurance
  • Problem solving
  • Strategic planning
  • Supply chain management

What you will achieve

By the end of the microcredential, you’ll be able to...

  • Explore the scientific meaning of quality and its application
  • Implement Quality Control (QC) tools when things do not go as planned
  • Acquire and apply the tools of Quality Assurance (QA) to guarantee a flawless process
  • Acknowledge the true cost of service recovery
  • Determine what excellence means in the service you offer
  • Recognise gaps between expectations and the excellence delivered
  • Design the Customer Experience Journey in your context
  • Calculate gains through customer loyalty.
  • Create value at different levels of customer needs
  • Engineer trade-offs into business offerings
  • Keep full control when managing different projects

Are you eligible for this microcredential?

To study this Professional Certificate you will ideally have:

  • A Bachelor’s degree or an equivalent level qualification
  • At least three years’ managerial experience

Is this microcredential right for you?

This course will develop and improve your management skills, more specifically related to operations and project management.

It has been designed for middle managers and heads of department within the hospitality industry. It may also be of interest to senior managers from any industry looking to develop different operations strategies and processes.


What happens before, during, and after your microcredential

  • Course 1

    From 23 Aug 2021

    Quality Management & Process Mapping: Performance Measurement and Improvement

    Learn the tools to guarantee quality in a business by mapping and improving operational processes and metrics.

    6 weeks

    5 hours per week

  • Course 2

    From 4 Oct 2021

    Strategies for Excellence in Business Operations: From Guest Arrival to Departure - Effective Customer Service and Sales

    Develop a competitive strategy for improving customer satisfaction, sales, profit, return on investment, and stakeholder value.

    6 weeks

    5 hours per week

  • Course 3

    From 15 Nov 2021

    Project & Supply Chain Management: Leading & Directing Projects & Teams to Achieve Operational and Organizational Results

    Improve your project and supply chain management skills to enhance customer service, reduce costs, and boost financial position.

    5 weeks

    5 hours per week

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Learn online with expert instructors

Complete online courses led by experts over 12-16 weeks with a dedicated group of professionals.

Complete project-based assessments

Test your understanding with online tutor-marked assessments and exercises.

Earn a professional credential

Finish your learning and pass your assessments to gain an accredited credential.

Advance further in your career

Use your microcredential as evidence of your specialised skills and progress further in your industry.

Career-focused learning by Swiss Education Group

Swiss Education Group is Switzerland’s largest private hospitality educator and has its headquarters in Montreux (Switzerland), with additional offices in the Americas and Asia.

Career-focused learning by Swiss Hotel Management School

With nearly 40 years of experience in hospitality management and culinary arts education, and rooted in the Swiss tradition of hospitality, Swiss Education Group is committed to equipping tomorrow’s professionals with the leadership and entrepreneurial skills highly sought after in the hospitality industry and beyond.

This microcredential is endorsed by The Kempinski Hotels

Delivered by experts

Programme Manager Lifelong Learning SHMS Leysin
Quality Operations Consultant

Area Director of Operations for Europe, Middle-East and Africa at Marriott International

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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When would you like to start?

We aim to run our microcredentials every few months. Join on the date that suits you or register to hear from an enrolment advisor about future runs and updates.

Speak to an advisor

Not sure if this microcredential is right for you? Fill in your details below and one of our enrolment advisors will be in contact to provide you with the information you need to make a decision.

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We can accept payments made by card (Visa, Mastercard and American Express) or PayPal via our online system.

You will have 14 days from the day the course starts to apply for a refund. You can find more information in our cancellation and refund policy.

Microcredentials are designed to fit around your life and timezone.

There may be live events as part of your studies, but these will be recorded and can be watched afterwards if you aren’t online for the live broadcast.

No, microcredentials are designed to be taken anywhere in the world. You won’t need the right to study in the country where the university offering the microcredential is based.

Want to know more? Read the microcredential FAQs, or contact us.