Angela Kubacki

Angela Kubacki

I am Head of Clinical Communication and a Senior Lecturer at St George's, University of London. I am a Senior Fellow of Advanced HE and a Chartered Health Psychologist.

Location London, UK


  • Hello all! I was very impressed with Mary's talk on Sunday at York's Open Day I was there with my daughter, who is looking at physics and philosophy. I've not done any philosophy and if you asked my family, they'd also probably say I don't know much about logic either :-) I am hopeful that I can learn how to analyse an argument using a logical approach. ...

  • Hi Robin. Like you, I also attended the Open Day with my daughter and loved the idea of a MOOC on logic- it's easily accessible and a great opportunity to learn more about philosophy. Learning how to think more logically must be a good thing! Looking forward to it!

  • I am so excited to start this course. I'm looking forward to learning more about logic and deductive validity.

  • Exactly!

  • Thank you for sharing your thoughts, Amy. It can be difficult to empathise with some people and we can't pretend to understand we know what it's like for them. This is where it's important to have a more cognitive approach where we can see how difficult a sitaution is for someone and how it is affecting them, even if we've never been there or experienced it....

  • It's interesting how just standing up to greet our patients at the start of the consultation can make a big difference in how the patient feels and responds throughout the consultation.

  • It is a remarkable difference, isn't it?! And the fact it's doesn't take that much longer to be empathic is even more useful to note!

  • Very good observations of the doctor's key empathic skills, Louise!

  • Good observation of the doctor's empathic skills, Natalia.

  • Excellent observations, Holly. You've picked up on so many of the patient-centred communication skills the doctor was demonstrating in the consultation. And you noticed the impact on the patient too!

  • You've picked up on the fact he definitely seems more interested in the patient as a person rather than just a set of symptoms.

  • Hi Holly! Thank you for joining us. I hope you enjoy the course.

  • I do agree that empathy is experienced differently by people. Being flexible and attuned to the patient in front of us is important for making that connection.

  • Thank you for sharing that example. It is often the most basic of communication skills that are needed to simply show interest, which can make a huge difference in how the patient feels when leaving the consultation.

  • This is a very interesting point! We have been working on diversifying our team so watch this space!!

  • Glad to have you with us, Zahra!

  • A very good point- empathy can be learned and we improve and our empathic skills grow when we practice it!

  • It is true that actively listening to the patient's ideas and concerns will help us to provide the most effective information and advice to patients. We can always continue and practice these skills!

  • Thank you for sharing your learning! Excellent!

  • Excellent learning this week! We hope you enjoyed it and are looking forward to Week 2!

  • I wonder if in Week 2, this may become more clear as to why it is important to take a more cognitive approach to empathy, particularly when you are stressed, tired or feeling overwhelemed?

  • You have all shared different but insightful ideas of what empathy means to you. Thank you!

  • These are some great strategies! Thank you for sharing! It is so important to recognise the need for looking after yourself!

  • I agree that this is a worry about future care. We can still be patient-centred AND efficient as long as we are listening to our patients and actively seeking to understand their concerns. The evidence suggests that being patient-centred is effiecient care. Being aware of the patient's preferences for treatment as well as for the modality of consultation...

  • It's excellent that you are thinking about this now and for the future as hopefully there will be many opportunities to learn and practice your skills along the way to qualifying.

  • I agree and this can be at odds with the level of care we want/should provide to our patients. This is a real challenge and one that many of us also struggle with.

  • Thank you for sharing all of your reflections. The fact that you have made time for this course and have engaged with the learning demonstrates that you really do want to make a difference in the care of your patients. This is so encouraging although I do recognise that many are worried about feeling tired, stessed and overwhelmed in clinical practice. I do...

  • This is very insightful, thank you for sharing!

  • I agree that this is important. Recognising our own need for empathy can help us in recognising our patients needs too.

  • I think all patients want to be heard and acknowledged. This is probably universal.

  • MIght be a better idea to see if a colleague might be able to help you with your patient load if you are feeling too tired.

  • Thanks, Sophie. I think it is so important to remember to look after you own health and well-being, especially when you are looking after the health and well-being of others. This can help you to avoid getting to the stage of burnout!

  • I think the way applicants manage and handle the stress leading up to and on the day of the interviews is important in helping them reflect on their suitability for a career in healthcare. To get to the interview stage, they clearly have shown great determination and the MMI should be an opportunity for them to shine and demonstrate their abilities in...

  • I think it is an interesting debate around unidirectional questions and bi-directional, conversation-like stations which allow assessors to ask more probing questions. Applicants preceptions are important and fairness seems to be key. However, some candidates might be more comfortable with a conversational style rather than having 5 minutes to provide an...

  • Hi Chris, I agree that balancing your interviewing team is so important. We also aim to recruit a diverse set of interviewers for each circuit. We often run 3 circuits at a time and then allocate our interviewers to each circuit to ensure diversity across all 3. This can be difficult however if interviewers drop out on the day or at the last minute but we...

  • Yes, it would be feedback to the admissions team that would often result in the candiate not being made an offer.

  • A red flag may pick up a candidate who has expressed a view that is not commensurate with the values of the institution or whose response has caused concern for the assesor. The assessor would need to provide specific feedback about why they have given a red flag and the applicant would be reviewed by the admissions tutor before an offer was made.

  • Perhaps the unidirectional nature reduces the subjectivity and that is why they are perceived as more fair? What do others think?

  • Hi Shahid! Thank you for joining the course! I hope you find it helpful. Please continue to post any questions. Your reflections on your experience are really useful. Thanks for sharing!

  • I love this!! I am in the UK too and the idea of the 1st UK Women Friendly City sounds great! Good luck with this! I would also like to learn more about what this means and how you are bringing about this change.

  • Congratulations, Clara! I am a Health Psychologist and I love my work! Good luck to you in your future career@ClaraSforza

  • I grew up in Michigan and I appreciate the difficulties for small businesses during this time. Thank you for sharing your positivity. I agree that this time has allowed for us to focus on our families and I am very thankful for this. I am enjoying working alongside my children everyday now and I feel I am connecting with them in a whole new way.

  • Thank you for sharing! Sounds like you are doing some great community work and some excellent research too! I'm not much of a gardener but my 14 year old daughter has amazed me with her skills and ability to plant and maintain a beautiful little garden on her balcony. She is thriving during this time as she is focusing on her plants and flowers and is very...