Jason Brewster

Jason Brewster

Jason leads the design of national leadership interventions for the NHS. He is a consultant, coach, and lifelong learner - curious about how people can work together more effectively in groups.

Location United Kingdom



  • I'm not a daily journaler, but I use a journal when I need to, particularly around learning events, busy periods when I need to give myself time to process what's happening, or difficult times in life to help me notice and manage my emotions.

    I have used a few tools but keep returning to dayoneapp.com as the journal is encrypted, so I need to think less...

  • Thanks for sharing what's worked and challenges.
    I love that a journal gives me a blank page for my mind to land in whichever way it chooses without judgment. After allowing the writing to flow, I can allow more critical eyes to make sense of what has emerged.

  • I want to say I know myself well, yet I keep learning more that I did not know. Looking back, I see how little I knew in the past! And so, I must look at myself and see growth and opportunity.

    I now know there's always something more I will learn if I am open to taking in the data. There's always more as nothing is static and known; the context changes, I'm...

  • Is this course what I was expecting?
    I'm excited to experience an online course from TIHR. The structure seems like a helpful approach to exploring team life. I'm curious about the learning experience we will also have as peers learning alongside each other.

    Regarding the big question: "What’s really going on in my work team, and what part might I be...

  • Hi @DurgaashiniKumaragurubaran, Step 1.3 (https://www.futurelearn.com/courses/inclusive-leadership-in-health-and-care/1/steps/1516212) will explain more.

    If you are in a UK Health and care role as staff or student then you will qualify for a free upgrade through the NHS by following the steps there.

    If you are not eligible then an upgrade can be...

  • Really impactful part of this video for me was this idea:

    Wicked problems don't have simple, single causes and therefore don't have simple single solutions. But importantly, you can't solve other people's wicked problems for them, you have to give them back to the people with the problem. Involve service users. It's more than likely a group of people are...

  • As a deeper exploration into the topic of wicked issues, I'd recommend this video of Keith Grint and Clare Holt's workshop: https://vimeo.com/323460020 (2hrs)

  • Welcome! Take your time through the material. We look forward to seeing how you get on with applying it in a Hong Kong setting. Good to have you join.

  • A story could land as information but instead you did something important with it, at least in my reading...

    Your story landed with me as a story that is very personal. It could have focused on events and actions but instead it focuses on you as a central character who was present through events and reacting to them. That sort of story connects people at a...

  • @FloHolly great test of your story! It’s easy to make some assumptions about how we are landing with others or we can ask for feedback and be sure.
    How did that feedback from your colleagues land with you? What will you do with the feedback?

  • Thank you for that feedback! I’ll pass it on and look to clarify for the future. Which view did you take?

  • I love the viewpoint you’ve presented. You questioned some of the assumptions Jenna took as truth.

  • Welcome to the Edward Jenner programme @NicoleA !

  • Hi and welcome @SamuelHall!

  • What sort of processing needs to be done for Jenna so that she can go back clear and supportive?

    Perhaps take us through her anxiety or guilt related to the Appleyard’s expectations about Jenner being less competent than Mr Kelly or another pice of data above that are not so quick to let go of?

    (A question to everyone really)

  • We’ve given some beautiful answers that are a mix of clear and decisive action mixed with compassion.

    There’s some data in the E section above that we haven’t touched on as fully or at least in detail:

    - Anxiety - I’m feeling pressured; the Appleyards were expecting Tim, the head of the practice to examine Toffee.
    - Uncertainty and hesitation - Am I as...

  • I think the assertive position approach will work well to give clarity through the tough time and achieve defined outcomes.

    I’d also add that it’s important to recognise the human element in such a situation; noticing the needs beyond the clinical of the people in front of you. Just verbally noticing your own sadness and that of the clients will add care...

  • Good point - noticing reactions that don’t seem congruent and checking them out.

    If the client gets stuck with ‘Do you have any questions?’ and gives a simple ‘no’ - what sort of open question could be asked?

  • It is certainly hard to do but you have just very thoroughly reflected on a situation *on-action*!
    The more we do this more more natural and unconscious it will become so that you will naturally do this in the moment, *in-action*.

  • I get the sense that you made an initial judgement of ‘bad attitude’ and discovered that the judgment wasn’t quite accurate. Great illustration, thank you for sharing it! Did this happen *in-action* or *on-action*?

  • Thanks for flagging. I understand the academic articles are behind a pay wall, they are referenced here as evidence for the data cited. Don’t worry about getting access to them they are not core reading.

  • Good to have you join Debbie. We will certainly look to get data on your leadership behaviours in several ways in the coming weeks....

  • I hope to see the recollections of past learning here and to see you reconnect with these truths about working with others that are really age old truths but perhaps applied to different contexts. Good to have you with us Alex.

  • MT, A beautifully open and honest reflection. Thank you for the gift of it. This programme is a provocation to develop more compassionate and inclusive care for staff, clients and patients. Please give yourself permission to ask, disagree and challenge in order that we all improve the experience of care. Don’t hide the eye-rolls!

  • I’m struck by your connection between your development here and the impact it will have on your team. It makes the time challenge all the more pressing. What sort of things have you put in place to dedicate time?

  • It sounds like many people are working on just these issues. Personally I find that reassuring to feel at home among friends and partners in exploring possible solutions.

    You are capable.

  • ECC congress was great! Glad it had an impression.
    Looking forward to seeing how you stir up some interesting chats to get answers to your wonderfully important issues.

  • It does make sense! Does your CD and PM know you are on the programme? How could they support you to learn and test things out in a safe space at work?

  • Committing time and managing time is a real difficulty with online learning. Do make sure to alter your practices to make it happen otherwise it won’t. Making the first post in a forum I find to be a big step and the start of a personal commitment to the process!

  • What a beautiful comment and I completely agree; it has been really enjoyable reading about people’s motivations and diverse backgrounds!
    I hope Glenvern will support learning as well as the stories of over 300 people that are all here learning together in this cohort.

  • It sounds like you have been on quite a journey this year and I’m proud this community can be a part of it. I believe the programme has some provocation to offer as you improve your relationship with feedback. I’m so excited to hear about the next chapter of your journey! Thank you for sharing.

  • I hope our discussions together will help to continue to open up discussions and improving team culture. We are looking forward to hearing more about what you discover that helps!

  • Thanks for sharing hopes and concerns @ThomasGreensmith ! It's an interesting insight into yourself that you need an evidence base from past experiences of leadership courses. Let me help with that one first. We could go into the science of leadership but this course is not an academic course to convince you that leadership has value or impact. While the...

  • Brilliant point about learning what suits you. I want you to be critical all the way through this programme. Try everything out and reflect on what works for you and what isn’t quite right for you in the here and now.

  • I’ll be interested to see the connections between mountaineering leadership and this course! Please bring those insights into the discussions!

    Letting us know about your ‘reflection rash’ is a good .... reflection! I love the illustration of a first date. You reminded me of all the masks we put on and barriers we put up in such situations. I’ve found from...

  • This gave me so much energy! Thank you Julie for starting us off with enthusiasm.

  • Hi Hadia, Welcome! Looking forward to learning with you.

  • 1) Hi!!!! I’m Jason, I work at the NHS at the NHS Leadership Academy. I advise on how we do leadership development at a distance. I started working at the Academy when it was formed in 2012 and fell in love with working to develop human capacities and capabilities to improve the world we live and work in.
    2) I’m interested in exploring how to support the...

  • > “One reason for representation being a fundamental element of diplomacy is the need to resolve a single message from multiple voices and actors.”

    Technology and widespread access to technology has allowed everyone to speak *from* their own culture. But I wonder if the role of diplomacy is to clarify meaning and intent *into* other cultures.

  • @BenjaminEtheridge makes a good point to clarify that we are talking about the subconscious not unconscious here! Would that change your answers?!

  • I found some times I eat or even choose clothes subconsciously if its a simple or repetitive activity!

    Just checking you are not doing these unconsciously! ... would an example of that be sleep walking?!

  • Well spotted. And it’s great that you looked at what your own reaction would be in response to that comment. I wonder if Eddie felt a knock to his confidence or if he even noticed. I think I’d have felt a little angry and devalued but I’m glad and can learn from Eddie who seemed to hold his own feelings and go back to the real issue of his colleague’s feelings.