Andrew McDermott
Senior Product Development Manager (Learning Innovation) at The Open University. Interested in all things EdTech. Nerd, Dad, and Liverpool and Star Wars fan.
Location The Open University, Milton Keynes
Activity
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Andrew McDermott replied to Dawn Cranie
no problem - Apple are very over-protective as a default and it can be quite restrictive if you don't change the settings. You may need to unlock the panel first (click the lock at the bottom of the window and then enter your password).
Hope it works!
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Andrew McDermott replied to William Devitt
It could possibly be the pdf extension in Firefox causing problems. If you right click the extension and choose 'save link as' (in Chrome, but similar for most browsers) then you can save to your desktop, open in Adobe Reader (or your normal pdf software) and print via there.
Sometimes built-in pdf extensions in browsers get confused and show blank screens...
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Andrew McDermott replied to margaret wright
@ Ellie - if it's an old XP laptop it's most likely 32 Bit, but this link will help you identify which you are running: http://windows.microsoft.com/en-GB/windows7/find-out-32-or-64-bit
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Andrew McDermott replied to Saidat Olayiwola
Hi Saidat - looks fine at my end, linking to the correct sections.
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Andrew McDermott replied to Dawn Cranie
Is it because you haven't checked the settings in System Preferences/Security & Privacy? There is an option in there on Mac OS X to allow apps to be installed on the Mac that are downloaded from anywhere (such as this). As a default it is set to only allow apps downloaded from the App store only.
I assume that's why you can't install it after downloading.
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It's not Flash, the interactive elements on this course are all HTML5. They should work well in Chrome on all devices, in Firefox on all devices and in Safari on Mac and iOS.
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The microscope, moon trumps and ordering Saturn's moons are all HTML5, not flash. To operate them you will needed a compatible browser - e.g. chrome, safari or Firefox on desktop, chrome on android tablets/phones, chrome or safari on ipad and iPhone.
The video player is different according to what platform you are using I believe.
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Andrew McDermott replied to Susan Ferguson
Hi Susan, did you try paying in portrait orientation? May help you.
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Andrew McDermott replied to Tom Russell
Hi Tom
No, this is HTML5 - if you upgrade to latest iOS and use Safari or Chrome it should be fine.
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Andrew McDermott replied to Carolyn Bailey
Hi Carolyn, try Chrome, should work fine ;-)
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Andrew McDermott replied to Robert Kane
Chrome is actually the preferred browser. What operating system are you running Robert?
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Andrew McDermott replied to Steven Fulcher
Hi Steven. It should work, what browser are you using and which generation of iPad?
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Andrew McDermott replied to Sue Fuller
Hi Sue
Try Google's Chrome browser, that should help
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Andrew McDermott replied to john carruthers
Hi John
Which browser are you using? Chrome is our preferred option as it has the best support for our HTML5 features.
Thanks
Andrew -
Hi Barry
As far as I know, Snow Leopard on Mac is only officially compatible with Safari 5. Safari 6 was released for Lion and upwards, so that may be why you are experiencing problems.
Are you able to upgrade to the latest OS X? That would likely fix your issues. We can't support Safari 5 fully due to its age and incompatibility with many HTML5...
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Andrew McDermott replied to anne lengyel
Hi Anne
Please see my reply to Katharine, below, regarding the functionality of the tool that isn't possible using still images.
Thanks
Andrew -
Andrew McDermott replied to Linda Jones
Linda, seeing your previous post, I'm wondering if you need to update to the most recent version of iOS for your iPad - that may resolve the issue your having.
Thanks
Andrew -
Andrew McDermott replied to Katharine Hall
Hi Katharine
Unfortunately, we can't offer the same resolution of photo on the platform as we can in this tool and also one of the key things here is to allow the user to switch polarisation whichever zoom level they are at, without disrupting the positioning of the image. Also, it wouldn't be possible to add rulers to still images, as they'd move off...
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Andrew McDermott replied to Linda Jones
Hi Linda
Can you tell me what specifically the problem is? Does it load? Do you get an error, or white screen?
We tested extensively on iPads of all generations and had no issues, so any feedback would be great.
Thanks
Andrew -
Andrew McDermott replied to Tom O'Flynn
Hi all
If it helps, you can browse through the cards before playing the game to get a feel for the various values. On the menu, it's the last option.
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Andrew McDermott replied to Andreas P Rauch
Hi - thanks for this, we've amended!
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Andrew McDermott replied to Katharine Hall
Hi Katharine
The browser will need to support HTML5, so old versions of Internet Explorer won't work. Chrome, Safari or Firefox should be fine for desktop though. :-)
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Andrew McDermott replied to Jane Cameron
Hi James - it isn't the OU that restricts downloads, it is the platform that doesn't yet offer the functionality, although I'm assured it is coming. Hope this helps.
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Andrew McDermott made a comment
Thank you all for pointing out the error - the caption should indeed have read Titan, not Triton.
This has now been corrected.
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Andrew McDermott replied to J R
Hi Jill. There are both transcripts and closed captions for all videos. Hope you enjoy the course!
