Steven Paterson
I am Depute Director at CELCIS and have led & advised on organisational change internally and externally. I have contributed to courses & books on leading change and staff engagement.
Location Glasgow
Activity
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Steven Paterson made a comment
There are a number of good points about the process of engagement, particularly with staff - I have found it helpful when leading meetings on change to be prepared for a range of different responses and think about how you will respond to them. Sometimes people can react emotionally even when they are aware that there will be a change - I have experienced this...
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Hi Peter I think that it is always helpful to be prepared for the unexpected in a change process as something may arise that needs an opportunity to pause and reflect, before you move forward again. I think having a plan and structure approach is important with large change processes but it is important to be flexible too - as you said there will be fires you...
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You make an important point Tara in relation to the feedback loop. It is important that you communicate that although all views will be considered a decision will be taken. It is important that employees understand although there is a commitment to listening to everyone it will not be possible to act on every suggestion - but that you are looking to make use...
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Steven Paterson replied to Laura E
Laura you have picked up a critical point here about planning for change to enable the time and space for feedback. In my experience it is vital to set out a realistic plan that builds in time for communicating and engaging with staff - hearing their feedback and taking account of this in moving forward.
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This is a very interesting conversation about the difference between communication and understanding. Jennifer's point about why is critical as engagement in a change - whatever it might be has a better chance of success if people understand why the change is taking place. Another important point is made by Graeme in relation to staff reading between the lines...
