Olly Benson

Olly Benson

I work for NHS England in building communities, participation and engagement. My main interest is how we work with communities to improve health outcomes for everyone.

Location Warwickshire, UK


  • Thanks for your comment @YusuphMaryamOyindamola. Demographic monitoring isn't the only solution to the problem of engaging with different communities, but it is a good start to find out where your strengths and weaknesses are.

  • Hi @JanaThuku - thanks for joining the course.

  • Glad we got you to think differently @JanaThuku !

  • These all sound like useful approaches @AgnieszkaZychowicz. Also talking to the community about how valuable they have found existing literature etc. what particularly resonates or doesn't.

  • Thanks @AlysaWeiner

  • Hi @WaogodoCABORE - thanks for joining the course. I hope you find something useful from it. Best wishes, Olly

  • Hi @PaulScharakowski - thanks so much for your comments and glad you enjoyed the course. Olly

  • Hi @RebeccaOliver - I hope this course provides something useful for your work. Best wishes, Olly

  • Hi @SallyFisher - thanks for joining. I hope you enjoy the course. Olly

  • Hi @RebeccaLunkuse - thanks for joining. hope you find it useful. Olly

  • Hi @EstherFasugba - great to have you as part of the course. Hope you find it useful. Olly

  • Hi @GABRIELASILVA - welcome to the course!

  • Hi @AdinaLalu - welcome to the course. We hope you find it useful.

  • We chose to move away from a ladder approach as it implies that some forms of participation are "better" than others; and, particularly in healthcare, that's not necessarily the case. The top of the ladder can often involve very small numbers of people, whereas approaches further down the ladder can involve many more people; and whilst both approaches have...

  • Hi @KwakuAdjei - lovely to have you on board, and hope you get some value from the course. Olly

  • Hi @susanvarley - thanks for joining the course. hope you get something useful from it.

  • Welcome Dr @manickamm - I hope you find the course useful. Olly

  • Hi @OwenRichards, I'm not aware where we're promoting the Ladder of Engagement, and the petal diagram was specifically to move away from that approach. The Statutory Guidance is the policy document that NHS England should be using.

  • HI @LorenaFernandez - great to have you as part of the course. I hope you get something of benefit from it. Olly

  • Thank you for sharing your stories @CyaneSullivan. Some good examples of where being heard makes the difference.

  • Hi @KellyPhizacklea - thanks for joining and hope you get something valuable from the course.

  • Hi Kenneth - hope you find the course useful.

  • Welcome @VikiShaw. Hope you enjoy the course.

  • HI @PatsyQuinn - thanks for pointing this out. It looks like the Campaign to End Loneliness has removed this from their website. Best wishes, Olly

  • I think this point about people with lived experience being expected to speak "for their community" is an interesting one.

    Having people with lived experience involved in decision-making about your project shouldn't stop you doing other forms of engagement such as surveys and questionnaires, which can show what a wider community may be thinking. Where...

  • Hi @arifaShakeel - thanks for joining the course. Hope you find it valuable.

  • Welcome @GemmaBradford - hope you find the course useful.

  • Thank you @BrigidBose - glad you enjoyed it.

  • Thanks for your feedback @TamsinCallaghan. I'm glad you enjoyed it.

  • HI @AnthonyO'Connor and @ElaineD - thanks for your really thoughtful comments and questions. My understanding is that Indigo is a funded service and has paid staff supported by volunteers.

    @ElaineD I think your point about how asset-based approaches could be used to reduce statutory provision, and increase inequalities, is spot on. There is evidence...

  • Hi @FrancescoPalma - thanks for your post. I'm presuming it is not specifically about content on this page, but more generally on the course.

    I'd be interested in why you feel references to the Outcomes Frameworks would enhance this course. They provide a mechanism for NHS performance to be measured at a national level. There are some data points that...

  • @JaneLyons The Peer Leadership Development programme offered by NHS England might be what you are referring to: https://www.england.nhs.uk/personalisedcare/peer-leadership/

  • Thank you for your kind words @JaneLyons - glad that you enjoyed the course.

  • Welcome @ShararaFarhadi - I hope you find the course useful.

  • Thank you for choosing to share your story @AnthonyO'Connor. I'm glad that as a result of the GP taking the time to listen to you, you've been able to find appropriate help.

  • @ClarissaD I'm really glad you enjoyed it Clarissa. Please do encourage colleagues to participate if you think it would benefit them.

  • @DebDrinkall Thank you so much for your kind words.