Emma Sheffield

Emma Sheffield

I'm a digital content producer at The King's Fund. I work on our digital content and online presence, including our social media channels and videos.


  • Welcome to the final week of this course! Some of the recurring themes you've shared include workforce challenges, funding the NHS, addressing Covid-19 and recovery, an ageing population and social care.

  • Thank you for all your discussion here, you've raised some really interesting points. To summarise, the majority of you agreed that what is widely referred to as the social determinants of health, ie socioeconomic status, education, neighborhood and physical environment and employment, among other factors, all play a huge role in determining people's health...

  • If you have any questions about waiting times and performance measures in the NHS, please post them in the next step. Our Guest Educator, Gbemi Babalola, will be answering a selection of your questions.

  • Thanks for so many thoughtful comments. There were two main strands. Some of you argued that the public should be more aware of how much NHS services cost and that this might reduce waste. Others argued that raising awareness of cost could mean that people don't seek help when they need it, for fear of being a burden. Plenty of food for thought!

  • I'm glad you found the diagram helpful @RebeccaBurkill!

  • Thank you for sharing your responses to this blog – we’ve had some really thought-provoking comments. Some felt that their perception of the NHS hadn’t changed in response to the blog and the course. Many people viewed the NHS as an imperfect but essential and valuable institution – a view that they felt had been confirmed during their online studies. Others...

  • Many of you would like to see an online solution to keeping and accessing patient records. Others are also nervous about the stress that introducing a large digital project could put on NHS staff. Please keep adding your comments below!

  • Thank you all for your comments. To learn more about our work on the impact of Britain's exit from the European Union on the NHS and social care, visit our website: https://www.kingsfund.org.uk/topics/brexit

  • This question inspired some interesting debate - thank you for your comments! Many of you felt it would be helpful to have something like this to increase public awareness of how the NHS works. Others were unsure how the deal would actually be enforced.

  • We're really pleased you enjoyed the course Benjamin and thank you for sharing it with your colleagues. I'll pass on your feedback to our course writers.

  • Emma Sheffield made a comment

    Congratulations everyone - you've completed the course! Thank you for taking part, we've really enjoyed your comments and feedback. If you'd like to build on the knowledge you've developed over this course, take a look at our other resources and sign up to our quarterly newsletter: https://www.kingsfund.org.uk/health-care-explained/our-wider-work

  • Thanks for your comments everyone! For more of our work on the NHS long-term plan visit our website: https://www.kingsfund.org.uk/topics/nhs-long-term-plan

  • Thank you everyone for your insights ahead of completing the rest of Week 4! Interestingly, you've all picked up on what we're about to discuss in the rest of this week and there seems to be frequent mentions of the same challenges: an ageing population, staffing and Brexit. We're looking forward to seeing your comments over our final module.

  • Well done everyone, you've completed Week 3! This week we looked at the many ways in which NHS performance is measured. A key theme through all your comments was the importance of prioritising patient outcomes and experience over the system or financial pressures.
    We look forward to seeing you all on Monday for the start of the final week!

  • A lot of you felt very passionate about this topic - thank you for sharing your views! The need to hear from patients and take on board their advice was something many of you thought should happen more. Learn more about patient experience on our website: https://www.kingsfund.org.uk/topics/patient-experience

  • That's a really interesting perspective Natalie, thanks for sharing!

  • Thanks for all of your comments. A lot of you have recognised the importance of shared responsibility between patients/the public and doctors/NHS. Making sure the standard of care for patients is the first priority was something shared by many of you.

  • Thank you everyone for sharing your reflections on the video. You shared a desire to see a more joined-up approach to mental health services and many of you shared your own personal experiences, which at times differed from the video.

  • Thanks for sharing your views on this Pamela :)

  • Hi Jim, our recent Social care 360 report has some interesting research around the working and retired populations. Here's a link in case you'd like to read it: https://www.kingsfund.org.uk/publications/social-care-360

  • Thank you for sharing your experience with us Lindsay!

  • Thanks for all your comments and we're glad to hear that you've found the course interesting so far. The size of the health system and number of people (both paid and volunteers) that it takes to keep the NHS running were aspects that surprised you this week. We're looking forward to seeing you all in Week 2!

  • I'm glad you've enjoyed the first week Kate!

  • Hi Helen, I'm so sorry you had to go through such a distressing time.

  • If you or a loved one require advice, information or support on social care, the NHS website explains the options and sets out what organisations can support you.


  • If you or a loved one require advice, information or support on any mental health issues, the websites of charities Mind and Rethink are worth checking out. They have lots of useful information and resources, as well as a helplines.


  • Thanks for sharing your thoughts. It's great to see so much discussion around the various factors that contribute to your health. We'll be touching on this again in Week 3 when we explore health inequalities and look at the social determinants of health.

  • A really interesting observation Anthony! We look how funding flows through the NHS next week.

  • Stay tuned for Week 3 then Clare, as we look at measuring NHS performance then.

  • Glad you enjoyed the video Wendy. We look at funding some more in Week 2 and hope you share your thoughts with us then too.

  • Great to hear that you're finding the course useful already Marie!

  • Thanks everyone for your thoughts on what are the most significant changes to the NHS since 1948. You shared a range of key moments from economic, social and political factors. Another interesting theme was the change in the public expectations of the NHS, which we look at more in Week 3.