Deakin University program

Hospital Operations

Examine the causes of hospital delays and find ways to address them.

Improve the delivery of healthcare

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Skip to 0 minutes and 5 seconds Running a hospital as safely and efficiently as humanly possible must be one of the most challenging and complex tasks for any health leader. It’s next to running the air flight traffic management of the busiest airports in the world. It not only requires tremendous teamwork, but also processes akin to running a finely-tuned jet engine with the most complex of technologies that have potentially life-changing outcomes. I’m adjunct associate professor John Rasa, just one of the highly-qualified educators you’ll be learning with in his introduction to hospital operations, being offered by Deakin University on Future Learn.

Skip to 0 minutes and 49 seconds Even if you’re not trying to land multiple planes on a labyrinth of runways where you have more planes circling than you have runways available, as a hospital administrator in charge of hospital operations, you need to possess the capabilities and mastery of airport traffic controls to ensure all the human and physical resources at your disposal are used to land every plane before they run out of fuel. To advance your career prospects and overall employability, it’s your advantage that you can assess hospital delays and offer a range of practical solutions, solutions that not only save the hospital money and enhance access to services, but also to improve overall patient experience.

Skip to 1 minute and 34 seconds Deakin University is a world leader in health and physical sciences and is ranked in the top 1% of universities globally. By taking this course, you’ll learn about the causes of hospital delays and explore practical ways to resolve them. If you’re a healthcare professional looking to advance your career in the hospital sector and make a real difference to patient outcomes and overall experience, then I encourage you to join me by enrolling in this course today.

This unit explores hospital operations and presents concepts, frameworks and strategies to improve the delivery of patient services.

By providing a toolkit for better understanding and managing queueing, scheduling, capacity planning and process design, students will learn how to identify, analyse and solve the many causes of hospital delays.

Using real-world examples that situate hospital operations within the broader health sector and budgetary contexts, the unit equips students with the capacity to apply theory, methods and tools to hospital operations within local and global contexts.


4 courses

Delivered by expert academics

Deakin University is Australia’s eighth largest university with more than 53,000 students from more than 100 countries studying online and on-campus. With world-class teaching and research, Deakin produces sought-after graduates poised to make a real difference in the world.

Who will you learn with?

Academic health management professional with a background as CEO in managing hospitals/public health in Victoria and NSW as well Chief Examiner for Australasian College of Health Service Management

Lecturer, School of Medicine, Deakin University. Imran's research interests range from information systems, Health information systems to Electronic health records and he is a widely published scholar

Learning outcomes

  • Apply theories of capacity planning, scheduling, queueing and process design to delays in hospitals
  • Critically analyse the causes of operational delays in both local and global hospital contexts
  • Use appropriate frameworks and tools to explore delays in hospital operations
  • Evaluate and present solutions to improve patient experience by adopting an appropriate system-wide perspective of hospital operations.

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