Deakin University program

Hospital Operations

Examine the causes of hospital delays and find ways to address them.

This program is part of the Hospital Administration degree offered by Deakin University

Improve the delivery of healthcare

This unit explores hospital operations and presents concepts, frameworks and strategies to improve the delivery of patient services.

By providing a toolkit for better understanding and managing queueing, scheduling, capacity planning and process design, students will learn how to identify, analyse and solve the many causes of hospital delays.

Using real-world examples that situate hospital operations within the broader health sector and budgetary contexts, the unit equips students with the capacity to apply theory, methods and tools to hospital operations within local and global contexts.


5 courses

Delivered by expert academics

Deakin University is Australia’s eighth largest university with more than 53,000 students from more than 100 countries studying online and on-campus. With world-class teaching and research, Deakin produces sought-after graduates poised to make a real difference in the world.

Who will you learn with?

John Rasa

John Rasa

Academic health management professional with a background as CEO in managing hospitals/public health in Victoria and NSW as well Chief Examiner for Australasian College of Health Service Management

Scott Bennett

Scott Bennett

Scott Bennett is an accomplished leader in healthcare policy, service delivery and hospital operations management. He provides strategic counsel to a range of senior executives.

Learning outcomes

  • Apply theories of capacity planning, scheduling, queueing and process design to delays in hospitals
  • Critically analyse the causes of operational delays in both local and global hospital contexts
  • Use appropriate frameworks and tools to explore delays in hospital operations
  • Evaluate and present solutions to improve patient experience by adopting an appropriate system-wide perspective of hospital operations.

Benefits of studying with Deakin University


Whether you're studying forensic science, teaching dance or you're a member of the public with an interest in mechatronics engineering, we've got what you need.

Study support

Whether you want to improve your general study skills or you need help on a tricky assignment, there's plenty of support available. As a Deakin student, every aspect of your study will be supported by online resources, student mentors and, of course, our staff.

Health and wellbeing

At Deakin, you get support every step of the way. For health or mental wellbeing services, healthcare professionals are on hand. We take care of your needs so you can enjoy life at Deakin.


Maybe you're going after your dream job, or perhaps you're still exploring your career options. Deakin offers the exclusive Job Search Essentials platform, which holds career resources to help plan your future.

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