Ana Yap

Ana Yap

I'm a Learning Designer (at VU Online) who helped co-developed this course. I have a background in healthcare (currently in my final year of my PhD (Med)). I look forward to learning with you all.

Location Australia


  • Thanks for raising this Ramas, we have added the transcript. You should be able to see a Downloads heading and download the transcript.

  • Agreed, this image captures equality vs. equity perfectly :)

  • Yes, yes and more yes Gaylene!

  • Spot on with this one Hwei. I am also guilty of speaking very quickly which can make others feel like they are not being heard and make them feel rushed as well. Deep listening is a very important skill to adopt.

  • @EmmaSimpson Creating the positive experience will really help to foster that relationship. Remember, practicing social yarning and building that relationship will then open the conversation and for clinical yarning.

  • Hi Hwei,

    Hopefully this course will empower you to take the right steps to building relationships with Aboriginal and Torres Strait Islander peoples.

  • Definitely Samantha, and always listen :) Clinical yarning and deep listening is so important for relationship building.

  • Hi Gaylene,

    Great suggestions! Even not having all your medical notes or charts on you will go a long way :)

  • The Acknowledgement of Country is a great first step to take. We have implemented these in all our meetings at Victoria University Online.

  • Certainly Chloe! The connection to family for Aboriginal and Torres Strait Islander peoples is very important. By involving family in discussions, it will go a long way to building relationships.

  • Hi everyone,

    Great to see that you are all seeing the value of having an AHLO present with you. When Kathleen and I were chatting earlier about approaches to working with Aboriginal and Torres Strait Islander clients, Kathleen mentioned to me that putting away your books or notes so that you can show that your client has your undivided attention will also...

  • Hi Ramas,

    Thank you for raising that there are no captions. For YouTube videos, as they are not uploaded by us, we cannot turn on the captions for them. However, for our in-house recorded videos, we have provided captions :)

  • Hi Ramas,

    That is certainly the case. Just a gentle reminder that referring to Aboriginal and Torres Strait Islander peoples as ATSI is not an appropriate term. (see Week 1 Terminology for clarity).

  • Hi everyone,

    Thanks for raising the link issues! This should be resolved now, thanks Kathleen for the new link.

  • Some further resources if you are interested.

    In 2007, the ABS received a request in relation to using the term "ATSI". This is interesting as I do continue to this terminology being adopted even 14 years later.

    "The acronym 'ATSI' should be avoided as it is offensive to some Indigenous peoples; the ABS has received a written request from the Chief...

  • Certainly, Karen.

  • It is great to see that many of you have learnt more about terminologies. Just a note that if we do refer to Indigenous peoples, we still need to use uppercase :)

  • Hi everyone,

    It is great to see everyone acknowledging the Country they were born in or have resided in and/or visited.

  • Hi Rosemary, hopefully you found this page insightful to help you. I must admit that I was also in the same position until I was fortunate enough to work closely with Moondani Balluk to learn more.

  • Definitely Meg! :)