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Cookie policy

FutureLearn Cookies Policy

This is the cookies policy of FutureLearn which applies to our Website (“Cookies Policy”). You should read this Cookies Policy with the Terms and the Privacy Policy.

We use cookies to enhance your experience of FutureLearn and to better understand how people use the Website. This may also include cookies from third party social media websites. You can change your cookies settings at any time by following the instructions below in paragraph 3: “How to manage cookies”.

1. What are Cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests. We may also share this information with third parties for this purpose.

2. Types of Cookies

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:

A. Strictly necessary cookies

Cookie NamePurposeMore information
_csrf_tokenThis cookie is essential for our site to stop cross-site request forgery.
_future_learn_sessionThis cookie is essential for our site to identify a specific user and recognize you when you return to our site.
session_last_active_atThis cookie is essential for our site to track if a user can be given cached content.

 

B. Analytical/performance cookies

Cookie namePurposeMore information
ahoy_events, ahoy_visit, ahoy_visitor, ahoy_trackThese cookies enable us to help identify a specific user across multiple devices. We use the ahoy library for this.
_ceirThis cookie allows us to analyse user behaviour and optimise our website design. We use Crazy Egg for this.
vanity_id, test_identityThese cookies enable us to help identify a visitor for the purposes of A/B testing. We use the Vanity library for this.
fl_mc_utmThis cookie allows us to track which advertising campaign prompted a user to visit the Microcredential description page.Expires: 4 hours
fl_mc_referrerThis cookie stores what site a user visited prior to requesting the Microcredential description page.Expires: 4 hours
_cfduidThis cookie is used by Cloudflare to detect malicious visitors and prevent blocking legitimate users.
We use Google Analytics software to collect anonymised information about how you use FutureLearn. We do this to help make sure the site is meeting the needs of its users and to help us make improvements to the site.

You can read more about the Google Analytics developer guidelines or opt out of being tracked by Google Analytics across all websites.

_gaGoogle Analytics: used to distinguish usersExpires: 2 years
_gidGoogle Analytics: used to distinguish usersExpires: 24 hours
_gatGoogle Analytics: Used to throttle request rateExpires: 1 minute
_gac_UA-*Google Analytics: Contains campaign related information for the userExpires: 90 days
ajs_anonymous_idGoogle Analytics
ajs_group_idGoogle Analytics

 

C. Functionality Cookies

 

Cookie namePurposeMore information
au_copyrightEnables us to show the copyright to users in Australia (and remove it after users have seen it)Expires: when purged
degree_promo_alert_dismissedThis cookie allows us to identify a user who has seen the degree promo alertExpires: 1 week
detectedUserTimeZoneAllows us to remember the timezone a user setsExpires: when purged
dismissed_messagesAllows us to hide messages that have been dismissedExpires: when purged
Font_loadedThis cookie allows us to remember whether the user has loaded the custom font.Expires: 1 month
great_campaign_country_codeEnables us to save a users country to show their free/discounted courses throughout their journeyExpires: until purged
HubspotThis cookie enables us to use a chatbot to help learners decide if a microcredential is right for themHubspot Privacy Policy
lm_organisationLearning Manager users only, tracks which organisation they can accessExpires: until purged
mjx.menuAllows us to display mathematical equations in our course content. We use the Mathjax library for this.
newsletter_signup_banner_dismissed
This cookie allows us to identify a user who has dismissed the newsletter signup bannerExpires: when purged
Remember_meThis cookie enables us to identify a specific user who has ticked “Remember me”.
__stripe_midA token set by Stripe (payment provider) to facilitate the payment of online orders.
__stripe_sidA token set by Stripe (payment provider) to facilitate the payment of online orders.
Website_visitedThis cookie allows us to remember whether user has dismissed the cookie banner.Expires: when purged
wpl_registeredEnables us to track downloads of our FutureLearn for Business whitepaper.
ZendeskThis cookie enables us to collect feedback from our usersZendesk Privacy Policy

 

D. Targeting Cookies

The online advertising industry provides websites from which you may opt-out of receiving targeted advertising from advertisers, their data partners and other advertising partners that participate in self-regulatory programs. You can use the Network Advertising Initiative opt-out tool, and the Digital Advertising Alliance’s opt-out tool, which will allow you to opt out of seeing targeted ads from their members.

EU users who have provided their consent to our use of cookies and similar technologies to process their personal information can use the EDAA’s opt-out tool which can be found at https://www.youronlinechoices.eu/.

 

Cookie namePurposeMore information
_fbp, _fbcUsed by Facebook to deliver advertisingExpires: 3 months
rmStore (Rakuten), stc114483 (Rakuten)These cookies enable us to track affiliate purchases.Rakuten Marketing Privacy Policy
Find out more about Rakuten’s ad choice preferences.
_sm_au, _sm_au_cUsed by Google to deliver advertising
You can opt out of seeing personalised ads from Google.
UserMatchHistory, li_sugr, li-oatmlUsed by LinkedIn to deliver advertising, from the linkedin.com domain
li_fat_idUsed by LinkedIn to deliver advertising, on the futurelearn.com domain
UUsed by LinkedIn to deliver advertising, from the adymptotic.com domain
t_gidAssigns a unique User ID that Taboola.com uses for attribution and reporting purposes.Duration 1 year

 

E. Adobe Flash Cookies

Our Website may display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a Visitor or Learner and save your preferences. Flash cookies are stored on your device in much the same way as usual cookies, but your browser manages them differently. If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind, though, that if you disable Flash cookies for the Website you may be unable to access certain elements of the Website and Online Courses and Content.

 

F. Third Party Cookies

Our Partner Institutions may also use cookies over which we have no control. For further information on how our Partner Institutions use cookies please refer to the cookies policies on their respective websites.

 

3. How to manage cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Last reviewed on 16th October 2019