Certificate of Achievement
has completed the following course:
Dynamics 365: Customer Engagement for Sales
CloudSwyft Global Systems, Inc.
This practical course covered topics such as the sales cycle, managed customer details, and utilized analytics tool with the client's needs.
3 weeks, 5 hours per week
Dann Angelo De Guzman
Founder & CEO
CloudSwyft Global Systems, Inc.
Transcript
Learning outcomes
- Identifed common sales scenarios
- Configured sales cycle and product catalog
- Performed installations and configuration of sales application
Syllabus
- Sales Overview
- Configuring Sales
- Managing Customers
- Working With Opportunities
- Embedded Intelligence
- Playbooks
- Integrated Sales Tools
- Order Processing and Managing Product Catalogues
- Create and Manage Quotes
- Create and Manage Orders and Invoices
- Sales Analytics and Insights
- Power BI and AI for Sales
In association with
Issued on 4th March 2026
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.