Certificate of Achievement
has completed the following course:
User Research in Government: Getting Started
This course covered the basics of user research, user needs and user stories. It explored agile methods and their use in government, as well as the importance of inclusivity and accessibility in research. This course covered ethical practices and safeguarding and introduced the basics of data analysis.
3 weeks, 3 hours per week
Sarah Stokes
Government Digital and Data
Annaliese Lamb
Government Digital and Data
Transcript
Learning outcomes
- demonstrate a basic understanding of the key concepts of user research
- explain how user research differs from other forms of research and how it is used in government
- demonstrate a basic understanding of agile methods and how user research works across the phases of the delivery life cycle
- explain the importance of accessibility, inclusivity, and ethical practices, as well as ways these may be implemented in user research
- explain the difference between qualitative and quantitative research methods and the basics of data analysis
Syllabus
- User research basics: users and user needs
- A brief history of GOV.UK and agile methods in government
- The government Service Standard and Design Principles
- Importance of inclusivity and accessibility
- User research within agile and user-centred design
- Ethics and safeguarding
- How to scope, plan, implement research
- Data analysis
- Effective communication
In association with
Issued on 26th January 2026
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.