Certificate of Achievement
has completed the following course:
User Research in Government: Developing Further
This course expanded on key concepts and tools used in government user research and introduced topics. It covered the importance of safeguarding, ethics and data protection in user research, and introduced AI as a user research tool. The course highlighted the importance of inclusivity and accessibility throughout the user research process, and explained to learners how user researchers can effectively collaborate with team members across the service life cycle.
5 weeks, 4 hours per week
Sarah Stokes
Government Digital and Data
Annaliese Lamb
Government Digital and Data
Transcript
Learning outcomes
- Develop previous knowledge of user research and reach an intermediate level
- Develop and deepen understanding of key user research concepts
- Explain the importance of inclusive, equitable and accessible research
- Demonstrate awareness of the practical aspects of user research and collaboration with the team across the agile life cycle
Syllabus
- Key user research tools and concepts, including user needs, stories, personas and archetypes
- Ethical research practices, safeguarding, risk management and data protection
- AI in user research
- Collaboration with different roles across the multidisciplinary team
- Key user research activities and responsibilities across the different phases of the agile life cycle
In association with
Issued on 22nd May 2026
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.