Certificate of Achievement
has completed the following course:
Human Capital Management in Hospitality
Universidad de Palermo
This course highlights the importance of human capital related to hospitality, considering people as a key element in the management of tourism hotel companies.
4 weeks, 3 hours per week
Gabriel Foglia
Dean, School of Business
Universidad de Palermo
Transcript
Learning outcomes
- Identify the aspects of human capital that transform them into a real competitive advantage in the organisations of the sector.
- Investigate how to plan the staff needs in different departments of a hotel company.
- Evaluate the functioning of highly competitive and motivated teams.
- Explore the scope of changes in human capital management in the era of digitalisation and robotics.
- Practice the processes of description and design of profiles in a context of permanent change in labour competences.
Syllabus
- Concept of human capital.
- Concept of organisation.
- Human capital as a competitive advantage.
- Characteristics and relationships between the internal and external customer.
- Motivation and its importance in work teams.
- Recruitment and selection process.
- Human resources and training.
Issued on 10th December 2022
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This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.