Certificate of Achievement
has completed the following course:
BBA Connect: Managing Spa Operations
Glion Institute of Higher Education
This online course provides an actionable framework for organizational structure and teaches proven techniques to maximize sales. The content is relevant to today’s market conditions and competition strategies.
1 weeks, 12 hours per week
Mariana Palmeiro
Visiting Faculty Spa and Wellness Management
Glion Institute of Higher Education
Transcript
Learning outcomes
- Map the organization structure of a spa
- HR practices and development / training needs in a spa
- Describe the main SOP and standard policies in a wellness center
- Describe the main revenue generating areas in a spa
Syllabus
- How are spas and wellness centers organized?
- Best practices in managing a spa and wellness operation
- HR, training and development policies
- Spa Service Excellence
- Wellness Programming in Hotels
Issued on 17th December 2021
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.