Name: Decision Making: How to Choose the Right Problem to Solve
Rating: 5.0 (7 reviews)

Learn how to solve problems and formulate plans to get colleagues on board

When you’re presented with multiple problems at once, how do you decide which one to solve first? On this two-week course, you’ll learn how to sharpen your decision-making and problem-solving skills so that you can quickly resolve issues.

You’ll learn how to face challenges both in and out of the workplace by cultivating critical skills to help you identify the best possible solution.

What’s more, you’ll learn how to create a detailed plan to persuade others that your ideas will work.

Develop problem-solving techniques

You’ll evaluate your existing problem-solving skills and learn how to build on them to be more successful.

Experimenting with useful techniques for decision-making such as SWOT analysis, you’ll learn how to identify the real, underlying problems of a situation and how to set priorities when everything seems urgent.

Create a business case alongside industry experts

Once you’re able to identify a problem and understand it, you’ll learn how to explore the benefits and drawbacks of various solutions as well as the methods to minimise risks.

With this information, you can produce a persuasive plan that shows your solutions are the best. You’ll also create a business case that will be peer-reviewed so you can receive feedback on your ideas.

By the end of this course, you’ll have the knowledge and skills to tackle real-world problems and be able to persuade others that your solutions will work.

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Skip to 0 minutes and 7 seconds Ryzard Akita: Life is full of problems. And some of them can be solved through the right kind of design for the products we use every day. The question is, which problems do you try to solve first? And how?

Skip to 0 minutes and 20 seconds Decision Making: How to Choose the Right Problem to Solve is a course to help you cultivate essential problem solving skills for your career. This course is part of a program of three courses in the solving problems with technology strand from FutureLearn, the Institute of Coding and the University of Leeds Join us to discover and develop your problem solving skills to solve a range of issues that most of us face in the workplace and beyond. You experiment with useful techniques for making decisions and setting priorities when everything seems urgent. And you’ll find out how a bit of planning can help you persuade everyone in your workplace that your solutions are the best.

What topics will you cover?

Explore the types of transferable skills that are needed to solve problems
Look at how to identify the real, underlying problems of a particular situation
Introduction to the SWOT analysis as a way of understanding the problem
Explore how to identify the best possible solution
Explore the benefits and risks of a solution
Explore tools to help pitch ideas to others in order to get buy-in
Create a business case which will be peer reviewed

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

Evaluate personal skills for problem solving
Describe how problems exist in wider contexts
Develop an idea to approach a real life problem
Explore methods to minimise risk and turn ideas into plans
Explain the importance of the wider impact when proposing solutions
Produce a plan that persuades others your solution will work

Who is the course for?

This course is designed for people who want to build confidence in making informed decisions and using digital technology to communicate with others in the workplace.

It will be useful to you if you would like to boost your problem solving and digital skills and improve your career prospects.

If you’d like to further your knowledge, you may be interested in these courses. They’re from the same provider and share similar subjects and overall learning outcomes:

Who will you learn with?

Kim Plowright

I'm a creative digital producer and product manager, and helped establish the National Film and Television School’s first digital producing course. I have a secret double life as an artist.

Who developed the course?

University of Leeds

As one of the UK’s largest research-based universities, the University of Leeds is a member of the prestigious Russell Group and a centre of excellence for teaching.

Click Start

This course is part of Click Start, a nationwide training programme developed by the Institute of Coding (IoC) , a national collaboration of universities, employers and charities and funded by Nominet – the public benefit company and guardians of the .UK namespace.

Institute of Coding

The Institute of Coding (IoC) is a national collaboration of employers, universities, and charities, on a mission to provide people from all walks of life with access to digital learning and career opportunities.

Endorsers and supporters

funded by

supported by

What's included?

University of Leeds are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:

Unlimited access to this course

Includes any articles, videos, peer reviews and quizzes

Tests to validate your learning

A PDF Certificate of Achievement to prove your success when you’re eligible

Learning on FutureLearn

Your learning, your rules

Courses are split into weeks, activities, and steps to help you keep track of your learning
Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

Experience the power of social learning, and get inspired by an international network of learners
Share ideas with your peers and course educators on every step of the course
Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

As you work through the course, use notifications and the Progress page to guide your learning
Whenever you’re ready, mark each step as complete, you’re in control
Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn