ITIL® 4 Foundation Certificate in IT Service Management: A FutureLearn course by QA
Comprehensive first-level training for anyone involved in the delivery of IT-enabled services in a modern digital organisation.
Duration
5 weeksWeekly study
3 hours
ITIL® 4 Foundation Certificate in IT Service Management: A FutureLearn course by QA
Why join the course?
This course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation, using the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
We introduce you to the Service Value System (SVS), which describes how all the components and activities of the organisation work together to enable value creation. This value-oriented operating model supports approaches such as Agile, DevOps and Lean, as well as traditional process and project management.
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
Who is the course for?
This course is suitable for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
Who will you learn with?
Who developed the course?
QA
QA is the UK’s leading tech & project management skills organisation. We are true specialists in technology, providing a comprehensive suite of both learning and talent services, helping individuals and companies to be winners in the digital revolution.
Established
1985Location
UK
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
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