Understand what kind of emotions individuals experience at work
Emotions are an essential ingredient in the shaping of well-being and the experience of work. This course will discover how emotion manifests itself at work, considering its link to resilience and success, as well as bullying and counterproductive work behaviours.
We will explore the main components of emotions and how they can be measured. We will also look at case studies illustrating desired workplace emotions (emotional labour) and assess ways of managing them. Topics will cover bullying and counterproductive work behaviours, and ways to improve personal resilience.
What topics will you cover?
- Nature of emotions
- Components of emotions
- How can emotions be measured
- Emotional labour
- What is resilience
- Managing our thoughts
- What is bullying?
- How does bullying link to emotions and what is its main impact?
Who is the course for?
This course is for students wishing to gain a better understanding of different emotions and their impact in an organisation.