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Managing Workplace Emotion

Explore the different emotions that individuals experience at work and their impact at both individual and organisational levels.

Managing Workplace Emotion
  • Duration

    2 weeks
  • Weekly study

    10 hours

Understand what kind of emotions individuals experience at work

Emotions are an essential ingredient in the shaping of well-being and the experience of work. This course will discover how emotion manifests itself at work, considering its link to resilience and success, as well as bullying and counterproductive work behaviours.

We will explore the main components of emotions and how they can be measured. We will also look at case studies illustrating desired workplace emotions (emotional labour) and assess ways of managing them. Topics will cover bullying and counterproductive work behaviours, and ways to improve personal resilience.

What topics will you cover?

  • Nature of emotions
  • Components of emotions
  • How can emotions be measured
  • Emotional labour
  • What is resilience
  • Managing our thoughts
  • What is bullying?
  • How does bullying link to emotions and what is its main impact?

Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Develop an understanding of how emotion manifests itself in the workplace
  • Explore the definitions of emotions, related theories and their application
  • Assess bullying and counterproductive work behaviours and their association with emotion
  • Develop an overview of the theoretical development of resilience at work
  • Explore methods which may help organisations measure emotions, counterproductive work behaviours, bullying and resilience
  • Evaluate and apply ways to manage workplace emotions; bullying and counterproductive work behaviours; and how to improve personal resilience

Who is the course for?

This course is for students wishing to gain a better understanding of different emotions and their impact in an organisation.

Who developed the course?

Coventry University

Coventry secured gold in the UK Government’s 2017 Teaching Excellence Framework (TEF) and is University of the Year for Student Experience in The Times & The Sunday Times Good University Guide 2019.

  • Established

  • Location


Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control

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