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Operations Management: Resource and Workflow Layout

Develop your operational management skills as you discover the best practices for resource and workflow management.

A group of business people deciding workflow with post-its on a full length glass screen

Learn the critical operational strategies to optimise your business

Effective operations management helps a company design, manage, and optimise its processes successfully.

On this four-week course, you’ll gain in-depth knowledge of processes that are critical for the operation of any business.

You’ll delve into operational management fundamentals, with a focus on resources and workflow management, to help you acquire skills to improve current operational practices.

Gain knowledge on capacity management to develop solutions

To ensure your organisation is able to maximise its potential under all conditions, you’ll unpack the operations of process design and capacity management.

This understanding will help you face common operational problems with the skills to develop solutions.

Explore the importance of resource planning

Delving into resource planning and how you can ensure the effective allocation of personnel, you’ll learn how to optimise your organisation’s people and time.

You’ll also learn how to meet demand by designing a short-term operational plan.

Develop skills in workflow management

You’ll analyse and evaluate the principles of workflow and understand how this applies to your own context. This knowledge will help you gain greater insights into what is happening in your processes and the people involved at each stage.

You’ll then explore the health, safety, and environment (HS&E) and how this intertwines with project management.

Guided by the specialists at Sentinel|9, you’ll finish the course with a solid understanding of how to improve your current operational practices with innovative and sustainable solutions.

Syllabus

  • Week 1

    Operational and capacity management fundamentals

    • Course welcome

      Welcome to Operations Management - Resource and Workflow Layout. Let's get started!

    • Operations management

      Welcome to operations management.

    • Capacity management

      Welcome to capacity management.

    • End of Week 1 wrap up

      A review of what's been covered and looking forward to next week

  • Week 2

    Continuous IFOT, batch, planning and scheduling

    • Weekly welcome

      Find out what's happening this week.

    • Continuous IFOT, batch, planning and scheduling part 1

      Welcome to part 1 of continuous IFOT, batch, planning and scheduling.

    • Continuous IFOT, batch, planning and scheduling part 2

      Welcome to part 2 of continuous IFOT, batch, planning and scheduling.

    • End of Week 2 wrap up

      A review of what's been covered and looking forward to next week

  • Week 3

    Resource planning

    • Weekly welcome

      Find out what's happening this week.

    • Resource planning

      Welcome to resource planning.

    • End of Week 3 wrap up

      A review of what's been covered and looking forward to next week

  • Week 4

    Health safety and environment and project management

    • Weekly welcome

      Find out what's happening this week.

    • Health and safety, environment and project management part 1

      Welcome to the first part of health and safety, environment and project management.

    • Health and safety, environment and project management part 2

      Welcome to the second part of health and safety, environment and project management.

    • End of course wrap up

      It's the end of the course. Look back at what you've covered and consider what to do next.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explain the operations fundamental which includes efficiency vs. effectiveness, operational strategies, and system view of operations.
  • Evaluate theoretical and practical knowledge of the operations of process design and capacity management to develop solutions.
  • Evaluate the principles of workflow organisation to design a short-term operational plan to meet demand.
  • Compare information from a wide range of sources to create sustainable solutions innovatively to improve current operational practices.
  • Synthesise information from a wide range of sources to determine research skills.
  • Demonstrate the capacity to document the outcomes in operations management with sound analysis and recommendations.

Who is the course for?

This course is designed for anyone interested in learning operational management skills.

You could be a business professional, a new and aspiring line manager, or a company wanting to provide employees with new skills.

Who developed the course?

Sentinel|9

Sentinel|9 is an education content provider. They provide university-level content independently to offer a different pace of learning for individuals and institutions. They have a dynamic content library and Learning Management System (LMS) which is suitable for online, blended and face-to-face delivery.

FutureLearn

FutureLearn is jointly owned by The Open University and The SEEK Group and has been providing online courses for learners around the world over the last eight years.

What's included?

This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime

Still want to know more? Check out our FAQs

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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Get a taste of this course

Find out what this course is like by previewing some of the course steps before you join:

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