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Soft Power at the Workplace

Harness the power of soft skills and effective communication to become a valuable member of the workforce and bolster your career.

623 enrolled on this course

Several co-workers talking and listening in the workplace.
  • Duration

    6 weeks
  • Weekly study

    2 hours
  • 100% online

    How it works
  • Digital upgrade


Overcome barriers to communication with need-to-know interpersonal skills

Historically, hard skills or technical competencies have been perceived as more valuable in the workplace. However, as the global workforce shifted dramatically in recent years, soft skills are no longer considered nice-to-haves, but essential requirements for any job.

On this six-week online course from Chung Yuan Christian University (CYCU), strengthen workplace relationships and sharpen your communication skills by exploring effective techniques and thinking styles, as well as understanding the power of creating connection, resonance, and empathy in mindful communication practices.

By the end of this course, you’ll feel confident in navigating your career pathway by implementing effective communication strategies that help you achieve your long-term professional goals.

Discover your workplace communication style and strengthen your professional connections

Explore how to incorporate your identity into a workplace communication style that suits you.

Discuss ways organisations can overcome communication pitfalls by understanding thinking styles and applying effective strategies that foster understanding, collaboration, and synergy.

Utilise communication channels thoroughly and effectively

Learn how to apply resonance and thoroughness in various kinds of workplace communication, such as elevator pitches or e-mails, ensuring your messages are heard and understood.

Elevate your professional development by mastering mindful communication

Perceptive communication consists of effective, empathetic, and intentional communication practices. Learn about their core principles and ways to apply their practical strategies, such as incorporating nonverbal expressions in conversation.


  • Week 1

    Discover the secret code at workplace

    • Course overview

      Identify the importance of transforming identity by embodying faith, hope, and love in workplace communication.

    • Identity of a highly performing team

      Identify the needs of embracing the identity of faith hope and love in a highly performing team.

    • Johnny's workplace issues

      Identify common workplace communication issues.

  • Week 2

    The power of connection

    • Employers expectations for new hire

      Identify employers' expectations for new hires to increase the likelihood of successfully completing the probationary period.

    • Know your thinking style

      Recognize different thinking styles to foster self-awareness.

    • Exploring diverse strategies for effective interaction

      In this part, we will discover a range of communication strategies to navigate diverse interactions.

    • Barriers in communication

      In this part, we will help you to recognize barriers in communication and how to apply strategies to overcome communication barriers.

  • Week 3

    An effective and thorough communication

    • Creating resonance in communication

      In this part, we will show you how to apply storytelling in creating resonance in speech.

    • Applying micropower

      Identify four micropower steps in daily communication.

    • The micro view of thoroughness

      In this part, we will practice thoroughness in content crafting.

    • The macro view of thoroughness

      In this activity, we will practice to communicate complex idea simply and create content with micro power steps and thoroughness.

  • Week 4

    Navigating your pathway

    • Five years from now

      In this part, we will breakdown long term goal into smaller goals.

    • Plan your task

      In this activity, we will develop structured approach to task priotization.

    • Deliver clear and concise instructions

      Here, we will apply plan-do-check-act cycle on instruction delivery.

    • Assess the details

      In this part, we will examine specific details in content.

    • Formulate a communication strategy

      In this activity, we will combine begin with the end in mind and PDCA cycle in communication.

  • Week 5

    Perceptive communication

    • Examine our perception

      Here, we will identify factors affecting perception.

    • Examine your nonverbal expressions

      In this part, we will examine your nonverbal expressions.

    • Perceptive communication

      In this activity, we will identify perceptive communication.

    • Intentional Pause in Conversation

      In this part, we will examine intentional pause in conversation.

    • Formulate a perceptive message

      In this activity, we will show you how to combine intentional pauses and perception in a message.

  • Week 6

    Heartfelt communication

    • Empathy and honesty go a long way

      In this activity, we will identify the importance of empathy and honesty in communication.

    • Putting forth extra effort

      In this activity, we will focus on how to put forth extra effort while paying additional attention to details.

    • Handling crucial conversation

      Here, we will identify steps in handling crucial conversation.

    • Avoiding communication pitfalls

      In this part, we will show you how to identify and avoid communication pitfalls and formulate honest and empathetic communication.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • improve communication skills both in the workplace and in daily life
  • explore how cultural nuances influence workplace interactions in different workplaces
  • apply a variety of strategies to excel in different communication environments
  • identify the importance to transform identity by embodying faith, hope and love in workplace communication

Who is the course for?

This course is designed for anyone looking to harness their interpersonal skills to advance their career development and impact. It is open to all, from first-time workers to those in managerial positions.

Please note that this course incorporates Biblical materials and discussions reflecting a Christian perspective.

Who will you learn with?

Assistant Professor with 12 years of industrial experience. Dedicated to exploring innovative technologies that promote a harmonious coexistence between humanity and our planet.

Who developed the course?

Chung Yuan Christian University (CYCU)

Chung Yuan Christian University is a private university in Zhongli District, Taoyuan City, Taiwan. The university was established as Chung Yuan Christian College of Science and Engineering in 1955 by a group of Taiwanese and American Christian educators to train science and engineering talent in the Christian spirit.

  • Established

  • Location

    Zhongli, Taoyuan City, Taiwan
  • World ranking

    Top 1000Source: Times Higher Education World University Rankings 2021

What's included?

Chung Yuan Christian University (CYCU) are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • A PDF Certificate of Achievement to prove your success when you’re eligible
  • Learning on FutureLearn

    Your learning, your rules

    • Courses are split into weeks, activities, and steps to help you keep track of your learning
    • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
    • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

    Join a global classroom

    • Experience the power of social learning, and get inspired by an international network of learners
    • Share ideas with your peers and course educators on every step of the course
    • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

    Map your progress

    • As you work through the course, use notifications and the Progress page to guide your learning
    • Whenever you’re ready, mark each step as complete, you’re in control
    • Complete 90% of course steps and all of the assessments to earn your certificate

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