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Veterinary Administration: Admission and Triage

Discover the administration skills veterinary practitioners must have to successfully admit animals and provide the best care.

A veterinarian with a stethoscope around her neck, smiles while looking up

Understand the requirements for veterinary referrals and admission

During the admission process of veterinary treatment, veterinary referrals are often used to liaise back and forth and decide the best plan of action.

On this one-week course, you’ll discover the administration skills needed to conduct a successful admission for veterinary care.

You’ll walk through each step of the process, including veterinary referrals, to discover what happens when a patient arrives and how to successfully communicate with the client. With this knowledge, you’ll ensure expectations are met and the best course of treatment is advised.

Unpack the telephone triage in veterinary nursing care

You’ll delve into the triage system, including the telephone triage, to understand how this could vary for different animals.

With this knowledge, you’ll have the skills to use triage to help you determine the next steps for patient care.

Learn how to best support the veterinarian

Delving further into the body system triage, you’ll learn which observations should be prioritised.

You’ll learn how to conduct crucial checks such as cardiovascular, neurological, and breathing checks during an emergency to understand what to look for when determining treatment.

Finally, you’ll uncover what happens post-triage to ensure you have the understanding and confidence to best support the veterinarian.

Learn from the experts at the Learning Lounge

Throughout the course, you’ll be guided by the specialists at the Learning Lounge. With their expertise, you’ll finish the course with the knowledge and administration skills to successfully admit a patient into veterinary care.

Skip to 0 minutes and 1 second SPEAKER: Like working with animals? Then you’ll love this course from Learning Lounge, structured in a way that gives you information you need in the best way to help you learn it. Interactive, engaging, inspiring. Whether it’s learning about animal first aid, working with clients, general safety, or learning what to do in an emergency situation, the Learning Lounge is where you need to be. Working with animals means you need a unique set of skills. This course can help you sharpen the skills you need for the career you want. Learn from anywhere you want. Get career savvy from your couch or wherever you are. It’s up to you. Enrol in a short course today.

Skip to 0 minutes and 41 seconds Level up with Learning Lounge, and learn your way to working with animals brought to you by FutureLearn.


  • Week 1

    Admission, Triage and Care

    • Welcome and introduction

      Welcome to Admission, Triage and Care, and the start of your learning journey.

    • Admission procedures for a veterinary service

      In this activity, we will discuss obtaining client details, surgical admission and admittance, triage and boarding, and the isolation ward.

    • Provide veterinary nursing care

      In this activity, we will discuss triage procedures, emergency situations, cardiovascular checks and neurological checks.

    • Further body system triage

      In this activity, we will discuss further body system triage, the triage interview, past triage and supporting the veterinarian.

    • Wrap up

      You have reached the end of this course. In this activity, you will reflect on what you have learned.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Describe the admission procedures for veterinary service.
  • Explain veterinary triage procedures.
  • Explore post-triage procedures.

Who is the course for?

This course is designed for anyone interested in working with animals.

It will provide a starting point to help you secure an entry-level position and is ideal if you want to take the steps towards studying to become a qualified vet nurse.

Who developed the course?

Learning Lounge

Learning Lounge (LL) is Australia’s leading online course publisher. With over 100,000+ hours of highly produced, engaging, industry-led content across 20+ industries.

Learning Lounge believes fervently in the value of online learning: it is fundamental to their vision and always will be. They are constantly investing in improving a learner’s experience by creating engaging, interactive content.

What's included?

This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.

  • Learn best practices from experts
  • Learn from the experience of other health professionals
  • Fit learning around your schedule with unlimited access
  • Get evidence of learning outcomes and CPD hours
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime

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Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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