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Veterinary Administration: Managing a Veterinary Practice

Explore the roles within a veterinary practice to develop the skills to manage the practice with ease and without conflict.

A veterinarian makes notes on a clipboard.

Delve into the role of a veterinary practice manager

A veterinary practice manager needs a variety of skills to navigate their many responsibilities. From looking after business affairs to leadership and working with animals, a practice manager needs to be adaptable to be successful.

On this one-week course, you’ll unpack the duties of the veterinary practice manager and how this role makes a difference in the lives of animals.

Discover the different skills used as a practice manager

You’ll explore the different skills that will help you thrive as a veterinary practice manager such as customer service, communication, supplier relationships, and bookkeeping.

With this knowledge, you’ll understand how to use these skills for planning, consent, and treatment of the animals in your care.

Explore the roles within a veterinary practice

You’ll delve into the wider roles within the veterinary practice and the different responsibilities of veterinarians, senior partners, practice managers, and more.

This understanding will ensure you know how each role within the veterinary practice operates to gain a comprehensive understanding of the business.

Learn how to deal with work conflict

Finally, you’ll explore work conflict and how you can best manage conflict resolution should it arise.

Guided by the experts at Learning Lounge, you’ll finish the course with an understanding of the different roles within a veterinary practice, and the skills to help you successfully navigate this and manage a veterinary practice.

Skip to 0 minutes and 1 second SPEAKER: Like working with animals? Then you’ll love this course from Learning Lounge, structured in a way that gives you information you need in the best way to help you learn it. Interactive, engaging, inspiring. Whether it’s learning about animal first aid, working with clients, general safety, or learning what to do in an emergency situation, the Learning Lounge is where you need to be. Working with animals means you need a unique set of skills. This course can help you sharpen the skills you need for the career you want. Learn from anywhere you want. Get career savvy from your couch or wherever you are. It’s up to you. Enrol in a short course today.

Skip to 0 minutes and 41 seconds Level up with Learning Lounge, and learn your way to working with animals brought to you by FutureLearn.


  • Week 1

    Roles, Management and Communication

    • Welcome and introduction

      Welcome to Roles, Managing a Veterinary Practice and the start of your learning journey.

    • Planning and consent

      In this activity, we will discuss treatment and consent, admittance, and insurance relevant to a veterinary practice.

    • Professional roles and administration within a veterinary practice

      In this activity, we will discuss the roles of the practice manager, surgical nurse, treatment room nurse, kennel hand, large animals veterinary nurse and receptionist.

    • Communication and conflict

      In this activity, we will discuss conflict in the workplace and how to manage conflict resolution.

    • Wrap up

      You have reached the end of this course. In this activity, you will reflect on what you have learned.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explore how to manage a veterinary service.
  • Describe planning and consent procedures within a veterinary service.
  • Identify the different roles within a veterinary practice.
  • Explain how to manage conflict resolution and identify the steps of mediation.

Who is the course for?

This course is designed for anyone interested in getting started in animal care.

You’ll learn the crucial first steps to help you with your initial stages in your career to help you become a qualified vet nurse.

Who developed the course?

Learning Lounge

Learning Lounge (LL) is Australia’s leading online course publisher. With over 100,000+ hours of highly produced, engaging, industry-led content across 20+ industries.

Learning Lounge believes fervently in the value of online learning: it is fundamental to their vision and always will be. They are constantly investing in improving a learner’s experience by creating engaging, interactive content.


FutureLearn is a leading social learning platform and has been providing high quality online courses for learners around the world over the last ten years.

What's included?

This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.

  • Learn best practices from experts
  • Learn from the experience of other health professionals
  • Fit learning around your schedule with unlimited access
  • Get evidence of learning outcomes and CPD hours
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime

Still want to know more? Check out our FAQs

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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