Certificate of Achievement
has completed the following course:
City & Guilds Group and ILM
This course covered a range of skills including good communication in the workplace, developing self-awareness and emotional intelligence, effective tools and techniques for time management, and how to build effective working relationships with both internal and external customers.
3 weeks, 3 hours per week
Kirstie Donnelly
Group Chief Executive
City & Guilds Group
Transcript
Learning outcomes
- Develop good communication skills in the workplace
- Identify how to build effective working relationships with both internal and external customers
- Assess how best to apply techniques for effective time management
- Develop an understanding of emotional intelligence and the importance of self-awareness
Syllabus
- Key features of effective workplace communication.
- Tools to help improve managing workload.
- The importance of building working relationships.
Issued on 16th March 2022
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.