Learn the core attributes of a successful team leader and develop practical skills you can immediately apply in your workplace.

  • Duration

    3 weeks
  • Weekly study

    3 hours

Improve your people management skills in the workplace.

Being a successful team leader requires strong communication and organisation skills so that you can manage your team effectively and navigate the relationships you have with customers, partners and stakeholders.

This three-week course will arm you with the key practical skills and knowledge that employers consider essential in a team leader.

You’ll understand the importance of building and enhancing working relationships, learn how to choose the right communication style for different situations and how to best organise the work of your team.

Understand workload management through better organisation skills

To help you become well organised, you’ll discover useful tools to manage your time and improve how you handle your workload.

You’ll also understand what happens when different teams collaborate, and develop the skills needed to facilitate their participation.

Develop your leadership skills with ILM

You’ll have important reflection points on self-awareness, emotional intelligence, and valuing different opinions to help you become a key player in your team.

On the course, you’ll have the chance to engage with a peer group using social learning. This means that you can take part in discussions to share experiences and to provide and receive feedback from your fellow learners to support your progress.

At the end of this course, you’ll have your skills certified by ILM, the UK’s top leadership and management institute.

Once you complete the full Expert Track, you’ll receive an ILM branded digital credential.

What topics will you cover?

  • Key features of effective workplace communication.
  • Tools to help improve managing workload.
  • The importance of building working relationships.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Develop good communication skills in the workplace
  • Identify how to build effective working relationships with both internal and external customers
  • Assess how best to apply techniques for effective time management
  • Develop an understanding of emotional intelligence and the importance of self-awareness

Who is the course for?

This course is designed for anyone in a first-line managerial position. You may be about to step into a supervisory position or already in your first role, looking to develop practical skills to apply in the workplace.

Who developed the course?

City & Guilds Group

We support over 4 million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose. 


ILM are passionate about harnessing the power of leadership to transform people and businesses for the better.

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn

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