Certificate of Achievement
has completed the following course:
UX Design Strategy and Application: Customer Journey Mapping
This course covered the key elements of the UX design process, including the importance of customer journey mapping. It equipped learners with knowledge of central UX concepts such as high fidelity vs low fidelity design and product posture and how to apply these in real life settings.
This course is endorsed by Coventry University. It represents proof of learning. This course does not carry any academic credit or contribute towards a qualification.
4 weeks, 4 hours per week
Ian Howell
Managing Director
FutureLearn
Transcript
Learning outcomes
- Identify key elements of a well structured journey map
- Justify prioritisation decisions across a journey map in order to organise actions
- Evaluate elements of the journey map, based on data and research
- Evaluate fidelity choices
- Articulate key elements of a service blueprint map
Syllabus
- Journey mapping
- Service blueprint mapping
Endorsed by
Issued on 21st June 2023
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.