Certificate of Achievement
has completed the following course:
The University of Nottingham
This online course explored how to communicate effectively in the workplace by producing linguistic profiles and through the application of a series of linguistic toolkits, informed by cutting-edge professional communication research. These toolkits are designed to enable learners to reflect upon and enhance their everyday communication styles at work.
2 weeks, 3 hours per week
Professor Louise Mullany
Professor of Sociolinguistics
The University of Nottingham
Transcript
Learning outcomes
- Assess the communication styles of one’s own workplace
- Reflect upon the most effective communication styles in one’s own workplace
- Reflect upon how communication can be enhanced within one’s own workplace
- Record instances of best practice in workplace communication
- Apply knowledge and understanding of workplace communication in a range of different settings
Syllabus
• Language and culture in the workplace
• Language and identity in the workplace
• Effective communication in teams
• Effective management of rapport at work
• The role of non-verbal communication, including body language and gesture
• Language and power in the workplace
Issued on 6th June 2017
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.