Certificate of Achievement
has completed the following course:
This course explores the science of human flourishing by investigating the biological and psychological foundations of wellbeing. You analysed how hedonic adaptation and affective forecasting influence your pursuit of joy, while learning to navigate the cognitive biases that hinder fulfilment. By mastering the art of storytelling and expanding your emotional vocabulary, you will move beyond surface-level trends to build a sophisticated, evidence-based framework for emotional intelligence.
3 weeks, 3 hours per week
Professor Peter Edwards
Principal and Vice-Chancellor
University of Aberdeen
Transcript
Learning outcomes
- Identify the primary differences between litigation and Alternative Dispute Resolution
- Discuss key negotiation terms including BATNA, anchoring, and party autonomy
- Describe the stages of the conflict escalation model in business contexts
- Explore common cognitive biases and psychological factors that impact settlements
- Explore various questioning techniques used during information gathering
- Identify the role of non-verbal cues and cultural factors in communication
Syllabus
- Foundational ADR
- Negotiation Strategy
- Conflict Escalation
- Psychological Barriers
- Communication Skills
- Intercultural Dynamics
In association with
Issued on 30th September 2026
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.