Certificate of Achievement
has completed the following course:
Handling Difficult Conversations
This online course explored practical strategies for handling difficult workplace conversations, including managing conflict, addressing underperformance, and communicating assertively. Applied structured approaches to navigate challenging situations with confidence and professionalism.
1 weeks, 1 hour per week
Oliver Huggins
Head of Product
Packt
Transcript
Learning outcomes
- Develop confidence in handling difficult conversations
- Communicate effectively with underperforming staff
- Close conversations in a way that maintains relationships
- Deliver bad news with empathy and clarity
- Handle difficult people with a structured approach
- Prepare thoroughly for challenging conversations
Syllabus
- Assertive workplace communication
- Conflict management and de-escalation
- Difficult conversations and sensitive messaging
- Underperformance and challenging behaviours
In association with
Issued on 17th September 2026
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.