Duration
1 weekWeekly study
1 hour
Handling Difficult Conversations
This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.
Build Confidence in Challenging Workplace Conversations
Difficult conversations can be challenging, but handling them effectively can strengthen relationships and improve workplace outcomes. You’ll explore practical techniques for managing conflict, delivering difficult messages, and communicating with confidence, empathy, and professionalism.
Respond Calmly and Communicate with Purpose
From de-escalating conflict and delivering difficult messages to closing conversations constructively, you’ll develop practical approaches that help maintain positive relationships while ensuring important issues are addressed effectively.
Navigate Complex Conversations and Create Positive Outcomes
Explore practical approaches to managing underperformance, handling difficult behaviours, and leading sensitive conversations with confidence. Through proven frameworks and planning techniques, you’ll discover how preparation can help create more productive discussions and stronger workplace relationships.
Syllabus
Week 1
Handling Difficult Conversations
Course overview
An introduction to the course objectives and a chance to think about how you will learn. There is also an opportunity to introduce yourself and meet fellow learners.
Master Essential Managerial Communication
Learn actionable, assertive communication strategies to de-escalate workplace aggression, structure and document difficult team conversations, and constructively deliver bad news using the sandwich method.
Navigating Tough Management Conversations
Learn to manage under performing staff, resolve workplace conflicts, handle difficult behavioural dynamics using the STOP model, and navigate challenging employee conversations with empathy and structured problem-solving.
Strategic Workplace Communication
Master difficult conversations by planning neutral locations, preparing solid factual evidence, aligning with corporate policies, understanding underlying intent, and fostering an open culture for team feedback.
Who is this accredited by?
The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Develop confidence in handling difficult conversations
- Communicate effectively with underperforming staff
- Close conversations in a way that maintains relationships
- Deliver bad news with empathy and clarity
- Handle difficult people with a structured approach
- Prepare thoroughly for challenging conversations
Who is the course for?
This course is ideal for leaders, managers, and professionals who frequently engage in challenging dialogues within the workplace.
Who developed the course?
Packt
Practical Tech Learning, Built for Where the Industry Is Heading
For over 20 years, Packt has helped technologists at every stage turn complex topics into real, usable skills. We’re a global technology learning publisher with a library of more than 9,000 hands-on tutorials, and we’re adding to it constantly.
What's included?
This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.
- Unlimited access to this course
- Includes any articles, videos, peer reviews and quizzes
- Certificate of Achievement to prove your success when you're eligible
- Download and print your Certificate of Achievement anytime
Still want to know more? Check out our FAQs
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
Want to know more about learning on FutureLearn? Using FutureLearn
Learner reviews
Learner reviews cannot be loaded due to your cookie settings. Please and refresh the page to view this content.
More courses you might like
Learners who joined this course have also enjoyed these courses.
Browse more in Business & Management
