Certificate of Achievement
has completed the following course:
Operations Management: Resource and Workflow Layout
This course provided an in-depth knowledge of things which are critical for the operations of any business. Operations management is concerned with effectively and efficiently designing, managing and optimizing processes, which are prevalent in both service and production organisations in various sectors such as banking, health care, education, retail, food and beverages, mining and manufacturing.
4 weeks, 3 hours per week
Ian Howell
Managing Director
FutureLearn
Transcript
Learning outcomes
- Explain the operations fundamental which includes efficiency vs. effectiveness, operational strategies, and system view of operations.
- Evaluate theoretical and practical knowledge of the operations of process design and capacity management to develop solutions.
- Evaluate the principles of workflow organisation to design a short-term operational plan to meet demand.
- Compare information from a wide range of sources to create sustainable solutions innovatively to improve current operational practices.
- Synthesise information from a wide range of sources to determine research skills.
- Demonstrate the capacity to document the outcomes in operations management with sound analysis and recommendations.
Syllabus
- Introduction to Operational Management Fundamentals
- Capacity Management
- Continuous in Full on Time (IFOT) & Batch/Planning & Scheduling
- Resource Planning
- Health Safety and Environment (HS&E) & Project Management
In association with
Issued on 3rd June 2025
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.