Certificate of Achievement
has completed the following course:
How to Deliver Results as a Team Leader
City & Guilds Group and ILM
The course covered a range of skills and techniques including problem solving, managing change constructively, inclusive working practices, essential legal and HR practices, avoiding unconscious bias, managing team wellbeing, planning and monitoring a budget, and understanding when and how to escalate issues.
3 weeks, 3 hours per week
Kirstie Donnelly
Group Chief Executive
City & Guilds Group
Transcript
Learning outcomes
- Lead a team through uncertainty and change
- Develop a range of problem solving techniques
- Improve budget planning and monitoring
- Explore ways in which you can improve team wellbeing, avoid unconscious bias, and develop inclusive working practices
- Apply essential HR practices and legal requirements needed as a team leader
Syllabus
- Solving problems and making decisions
- Applying human resources (HR) good practice
- Managing change
- Implementing operational plans
- Budgeting
Issued on 5th May 2022
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.